System Reliability Engineer, Consultant

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.

As pioneering innovators for over 100 years, we’re now transforming our organisation to be faster, simpler and more connected. Because we want to be even better equipped to develop digital solutions and experiences that help more people live Healthier, Longer, Better Lives.

To get there, we need people with tech/digital/analytics expertise and passion to help develop positive, sustainable change through digitally enhanced experiences that will impact the lives of millions of people and create a healthier future for everyone.

If you believe in developing a better tomorrow, read on. 

About the Role

To ensure the reliability, scalability, and performance of enterprise systems and services by applying software engineering principles to operations. The System / Site Reliability Engineer will collaborate with development and operations teams to build robust automation, monitor system health, respond to incidents, and continuously improve service availability and efficiency. This role is critical in bridging the gap between software development and IT operations, fostering a culture of resilience, observability, and proactive problem-solving.

Job Description

Ensure System Reliability and Availability

• Oversee application performance, report any deviation and issue
• Collaborate with application engineers and developers in root cause identification

Incident Management and Root Cause Analysis

• Participate in incident response efforts for production outages as Subject Matter Advisor
• Provide insights from monitoring and in-depth code/database review
• Assist Application Operation post-mortems review

Automation and Tooling

• Automate operational tasks such as monitoring, and recovery.
• Develop scripts and tools to reduce manual toil and improve efficiency.

Monitoring and Observability

• Implement robust telemetry systems to monitor application health, latency, and error rates.
• Manage Dynatrace platform and integration with all application services
• Assist Application team in dashboarding design and setup

Security and Compliance

• Collaborate with Security teams to ensure systems meet regulatory and security standards (e.g., PCI-DSS, GDPR).
• Implement access controls, encryption, and audit mechanisms as and where required by the scope of SRE team

Capacity Planning and Performance Optimization

• Assist in analyzing usage trends to forecast demand and scale infrastructure accordingly.
• Participate in resource optimization utilization to balance cost and performance.

Work closely with development, QA, and infrastructure teams to embed reliability into the SDLC. Promote SRE principles across teams to foster a culture of resilience and accountability.

Maintain clear operational documentation, runbooks, and architecture diagrams.

Job Requirements

• Bachelor’s degree in Computer Science, Software Engineering, Information Technology, or a related field.

• 3–5 years of experience in Site Reliability Engineering, DevOps, or Software Engineering roles.

• Prior experience supporting front-end applications in production environments, preferably in financial services or regulated industries.

• Frontend Performance Monitoring; Ability to instrument front-end code for custom metrics and traces.

• Experience with Real User Monitoring (RUM), Synthetic Monitoring, and Application Performance Monitoring (APM) tools (e.g., New Relic, Dynatrace, Datadog).

• Proficiency in setting up dashboards and alerts using tools like Dynatrace, Grafana, Prometheus, Elastic Stack, or Splunk.

• Familiarity with OpenTelemetry standards for distributed tracing.

• Scripting skills in Python, Bash, or JavaScript for automation and tooling.

• Experience with CI/CD pipelines (e.g., GitHub Flow).

• Hands-on experience with cloud platforms (AWS, Azure).

• Familiarity with containerization (Docker) and orchestration (Kubernetes).

• Understanding of secure coding practices for front-end applications.

• Awareness of financial compliance standards (e.g., PCI-DSS).

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

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