System Administrator

OVERVIEW:

 As a Systems Administrator you will ensure critical business systems are operating effectively whilst continuously improving, providing technical support and guidance to business stakeholders. 

WHAT YOU'LL BE DOING:

Responsible for:  

• Providing thorough methodical investigation of complex incidents escalated via 1st line support in line with agreed SLA’s. 

• Identifying areas of improvement for current systems within portfolio and where possible implementing robust long term solutions, in line with business strategy. 

• Providing clear and timely updates to stakeholders, acting as their tech partner. 

• Supporting the delivery of projects including but not limited to systems implementations, migrations, configuration changes and more. 

• Sharing knowledge with Tech Support teams to enable quicker fixes to user incidents. 

• Ensuring systems are performing effectively for the business needs 

• Responsible for providing exceptional customer service to our internal Gymshark team. 

• Taking time to understand stakeholder pain points and frustrations to inform system enhancements, 

 Accountable for:  

• Providing technical systems focussed information to support the development of project scopes and communication plans. 

• Delivering engaging training to stakeholders 

• Providing accurate and timely advise/ support to 1st line support team to enhance knowledge. 

• Ensuring success criteria is documented as part of UAT (user acceptance testing) and end to end testing of any changes implemented to systems. 

• Assessing the impact of system changes, using expert knowledge of business processes relating to systems within portfolio. 

• Accountable for working collaboratively with all areas of Tech team. 

• Supporting the reporting requirements to visualise KPIs showcasing system performance. 

• Creating high quality technical and user documentation 

• Following and enhancing standard operating procedures and processes. 

WHAT YOU'LL NEED:

Essential Skills & Experience:  

• System Administrator/Analyst or Application Support role experience  

• Experience in maintaining 3rd party business systems 

• Knowledge of ITIL standards and how to apply them  

• Customer support experience 

• Ability to manage time effectively 

• Excellent attention to detail  

• Curious mind, with a drive to learn new technologies/systems at pace 

 Preferred Skills & Experience:  

• Foundation Level ITIL qualification 

• System specific administration certification 

• Stakeholder management (Internal or external) 

• Supplier management 

• Willing to challenge and be challenged  

• Willingness to give and receive effective feedback 

• Ability to work effectively in a high pace environment 

• Process mapping 

• Six Sigma methodologies  

CLOSING DATE: Wednesday 21st January