Syndicate Operations Associate

Who Are We?

Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Operations

1

We are currently recruiting for an Insurance / Syndicate Operations Associate to join our team based in London.

The Operations Associate plays a key role in driving the delivery and ongoing performance of services that support the underwriting lifecycle, aligned with Travelers Europe's strategic objectives. Working at the heart of the operations function, this position provides essential administrative support across the full policy lifecycle, from generating new business quotes and processing renewals to managing endorsements across all lines of business.

Travelers Europe currently offers flexibility to employees who wish to work on a hybrid basis in accordance with our Hybrid Work Arrangements Policy. This entails full time employees working three days a week in the office and two days at home (or pro rata for part-time employees). This policy may be changed at the Company’s discretion.

What Will You Do?

Underwriting Lifecycle Management

• Develop a thorough understanding of the end-to-end underwriting lifecycle, becoming a trusted technical expert across new business, renewals, endorsements, and policy issuance across multiple lines of business.
• Act as a key point of contact for our offshore processing partners, supporting them with referrals, technical queries, and corrections to ensure high-quality outcomes on high-volume work.
• Take ownership of exception-based policies and tasks that fall outside standard processing, applying sound judgement and technical knowledge to resolve complex or unusual requests.

Stakeholder Collaboration

• Partner with Finance and Credit Control teams to ensure policies are booked accurately and on time, directly contributing to the timely processing of premium and the financial performance of the business.
• Build strong, effective working relationships with underwriters, brokers, and internal stakeholders, becoming a reliable and knowledgeable presence across the business.

Innovation and Continuous Improvement

• Play an active role in shaping how the team works, contributing to process improvements, standard operating procedures, and the adoption of new systems and ways of working as the business evolves.
• Work with cutting-edge AI tools that the Operations team is pioneering, helping to drive faster and more accurate processing in support of our underwriters and the wider business.

Compliance and Team Development

• Support the training and development of colleagues, sharing technical knowledge and helping to build team capability across onshore and offshore partners.
• Uphold Travelers Europe's commitment to regulatory compliance and ethical conduct, acting in line with our values in everything you do.

• Perform other duties as assigned.

What Will Our Ideal Candidate Have?

Nice to Have

• Some exposure to the London Market or commercial insurance environment.
• Familiarity with insurance operations, underwriting processes, or policy administration.

Must Have

• A genuine eagerness to learn, grow and build expertise in everything you do.
• Experience in a professional environment where attention to detail, accuracy, and accountability matter.
• Strong communication skills, with the ability to build effective relationships and convey information clearly and confidently.
• The ability to manage your own workload independently while thriving as part of a fast-paced, high-performing team.
• A process improvement mindset, always looking for a better way and comfortable with change.
• Strong computer literacy and the confidence to pick up new systems and tools quickly.