Switchboard Operator

Job Description:

BASIC FUNCTION: Receives and relays incoming, outgoing and intra-system telephone calls. 
      
UNUSUAL WORK CONDITIONS:  
KNOWLEDGE AND SKILL NEEDED:  

EDUCATION: High School diploma or equivalent related experience.

EXPERIENCE: Demonstrated interpersonal and communication skills, attention to detail.

ESSENTIAL FUNCTIONS:  

1. Receives and relays incoming, outgoing and intra-system telephone calls. This involves:

• Responding and/or routing routine and complex telephone calls

• Supplying telephone information, such as, hours of operation, address and street location

• Relaying information regarding closing of the university due to weather emergencies, etc.

• Taking messages by obtaining caller’s name and purpose of call,

• Interacting diplomatically with callers in providing services.

2. Participates in the professional development of the department. This
    involves:

• Promoting an image of efficiency and courtesy throughout the University community and consistent with the department’s mission.

3. Promotes safe and secure working conditions. This involves:

• Promoting the proper utilization of equipment and materials,

• Notifying supervisor(s) immediately of any unsafe working conditions.

4. Performs other related duties as required.

• Duties may be changed and/or be added at any time.

Category:

SVP Finance & Administration - Public Safety Staff

Performs such other duties, responsibilities, and activities as required by supervisor and as departmental/University needs indicate. 
 

*Disclaimer

The above information indicates the general nature and level of work performed by employees within this classification. It is not designed to contain and should not be interpreted as a comprehensive inventory of all duties, responsibilities, activities, and/or qualifications required or expected of employees assigned to this job. Duties, responsibilities, and activities may change and new ones may be assigned at any time, with or without notice.

All offers of employment are contingent upon a satisfactory background check.

Fairfield University provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Load a resume or CV first, then upload supporting documents including a cover letter at the bottom of the third page under the "My Experience" section where it says to upload a Resume/CV. You will be able to upload up to 5 other documents in this section. You will be unable to edit your application, so please have all documents available before applying.

Faculty Positions: If you need to upload more than 5 documents, please either combine them to upload or email the additional documents to the applicable contact in the job description.

Staff positions: If you need to upload more than 5 documents, please either combine them to upload or email them to hr@fairfield.edu