Primary Details
Time Type: Full time
Worker Type: Employee
The Opportunity:
The SVP, Transformation Delivery Leader will direct the successful delivery of North America’s change portfolio.
The role will lead end-to-end execution of change initiatives across the full insurance value chain. This role ensures strategic transformation programs are executed with discipline, speed, and measurable business impact while maintaining regulatory compliance, operational continuity, and strong stakeholder alignment.
This role requires collaboration with senior business, data and technology stakeholders. This role is responsible for articulating business needs across the division and translating them into strategic projects that support modernization, operating model redesign, process simplification, cost optimization, and customer experience improvement.
The role will lead all aspects of delivery, including budget, scope, design, sequencing, analytics, data, technology, change management, governance, benefit achievement.
Location: New York, NY, Chicago, IL, Atlanta, GA or Madison, WI
Work Arrangement: This role will be on a hybrid schedule with the expectation of being in office 8 to 12 days a month.
The salary range for this role is: $256,000 - $480,000
Your new role:
Business Transformation Leadership
- Own the development of the transformation agenda across the North America division, delivering on strategic outcomes to support the future of the business.
- Develop and execute transformation and change plans aligned with business priorities across the division.
- Build and develop a high-performing transformation delivery organization.
- Develop a thorough knowledge of the external market for modern business capabilities within the insurance industry, a clear understanding of competitor strategies, and competitive advantages.
- Be a strong advocate for the development of a culture of customer focus, performance excellence, and innovation across all of NAO.
- Maintain regular communication with peers across QBE globally, to ensure consistency, transfer of knowledge, and promotion of "best in class" methodology, delivery, and ideas.
- Own and drive the continuous improvement and operational excellence initiatives, significantly uplifting awareness and capability of waste elimination, process simplification, and simple automation.
- Establish and implement appropriate policies and procedures to create a culture of operational excellence, whether around innovation, strong commitment to quality, or strict adherence to operational procedures.
Business Transformation Delivery
- Lead the development of the transformation agenda across the division or function, delivering on strategic outcomes to support the future of the business.
- Develop and execute transformation and change plans aligned with business priorities across the group/divisions.
- Own delivery accountability for the enterprise transformation portfolio, ensuring alignment to corporate strategy, financial targets, and regulatory requirements.
- Lead complex, multi-year programs spanning policy administration, claims, underwriting, billing, data, digital, and shared services.
- Ensure transformation solutions are scalable, secure, compliant, and designed for long-term maintainability.
- Translate strategic objectives into execution roadmaps, milestone plans, and measurable value realization outcomes.
Portfolio and Program Risk Management
- Develop governance and performance metrics to ensure measurement of transformation effectiveness across all NA change initiatives.
- Identify the critical path across all interdependent projects, evaluate risks and develop actions to remediate impact.
- Create progress tracking mechanisms and metrics to evaluate overall delivery and variances in budget, scope and return on investment.
- Establish appropriate governance forums (e.g. steering committee) and mechanisms to enable effective oversight of project.
- Ensure strong governance, escalation, and decision-making cadence.
- Monitor overall project resource capacity and utilization across the division, maximizing productivity and minimizing project delas across the portfolio.
Adoption & Value Realization
- Incorporate divisional change management strategies into all change initiatives to ensure adoption, engagement, and capability uplift.
- Drive business and delivery team accountability for benefits realization, including expense reduction, productivity gains, growth enablement, and customer outcomes.
- Embed transformation into operational ownership with sustainable post-implementation performance measures.
Required Qualifications
- Bachelor’s degree or equivalent combination of education and work experience
- Insurance industry experience
Preferred Qualifications
- Master’s degree
- Demonstrated success designing and delivering large-scale business transformation programs.
- Demonstrated success developing and gaining leadership acceptance of multi-year, coordinated technical and business transformation business cases with robust financial modelling and analysis
- Strong executive presence with the ability to influence and challenge senior leaders.
- Experience working with Boards and executive committee.
- Understanding of core insurance platforms and ecosystems
- Experience operating in a regulatory and risk management environments.
Preferred Skills
- Demonstrated success designing and delivering large-scale business transformation programs.
- Demonstrated success developing and gaining leadership acceptance of multi-year, coordinated technical and business transformation business cases with robust financial modelling and analysis
- Strong executive presence with the ability to influence and challenge senior leaders.
- Experience working with Boards and executive committees
- Understanding of core insurance platforms and ecosystems
- Experience operating in a regulatory and risk management environments.
Compensation Package: The salary range for this role is provided above. This is the national range for location(s) listed. The salary offer will be decided based on the role's complexity, its location, and the candidate’s professional background, including their education and experience. Beyond the base salary, regular full-time and part-time employees will also be eligible for QBE’s annual discretionary bonus plan based on business and individual performance. We encourage all candidates to apply, even if their salary expectations fall outside of this range, as we are committed to finding the right fit for our team.
QBE Benefits: We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to:
- Hybrid Working – a mix of working from home and in the office
- 22 weeks of paid leave for family growth, with 12 weeks available to all parents on a gender-equal basis
- Competitive 401(k) program with company match up to 8%
- Well-being program including holistic wellbeing coaching, gym membership, confidential counselling, financial and legal advice
- Tuition Reimbursement for professional certifications, and continuing education
- Employee Network and Community – QBE actively supports six Employee Networks, and many ways to give back to your community
To learn more, click here: Benefits | QBE US.
Why QBE? What if you could have a positive impact – at work and in the world?
At QBE, we’re enabling a more resilient future – for our customers, communities, environment, and for our people. We’re building momentum to achieve something significant and know our people are at the center of our success.
Our industry offers interesting and varied careers where you can help people to protect what matters most. As part of the QBE team, you’ll get to spend every day working with people who are passionate, talented and kind. And our international scale means we’re big enough for your ambitions, yet small enough for you to make a real impact.
Join us now, so you can be part of our success – and we can be part of yours!
https://www.linkedin.com/company/qbe-north-america/
QBE is committed to providing reasonable accommodation to, among others, individuals with disabilities and disabled veterans. If you need an accommodation because of a disability to search and apply for a career opportunity with QBE, please inform our Talent Acquisition team to let us know the nature of your accommodation request and your contact information.
Equal Employment Opportunity:
QBE provides equal employment opportunities to applicants and employees without regard to race; color; gender; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; protected veteran status; or disability or any other legally protected status.
This position is not eligible for visa sponsorship. Applicants must be authorized to work in the United States on a full-time basis without the need for current or future sponsorship.
Supplementary information
Skills:
Business Transformation, Change Management, Coaching for success, Critical Thinking, Digital Strategy, Influencing, Influencing Others (Inactive), Intentional collaboration, Managing performance, Navigating ambiguity, Negotiation, Persuasion, Stakeholder Management, Strategic Leadership, Strategic Management
How to Apply:
To submit your application, click "Apply" and follow the step by step process.
Equal Employment Opportunity:
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.