Surgical Coordinator – Ophthalmology

About Our Company

We’re a physician-led, patient-centric network committed to simplifying health care and bringing a more connected kind of care.

Our primary, multispecialty, and urgent care providers serve millions of patients in traditional practices, patients' homes and virtually through VillageMD and our operating companies Village Medical, Village Medical at Home, Summit Health, CityMD, and Starling Physicians.

When you join our team, you become part of a compassionate community of people who work hard every day to make health care better for all. We are innovating value-based care and leveraging integrated applications, population insights and staffing expertise to ensure all patients have access to high-quality, connected care services that provide better outcomes at a reduced total cost of care.

Please Note: We will only contact candidates regarding your applications from one of the following domains: @summithealth.com, @citymd.net, @villagemd.com, @villagemedical.com, @westmedgroup.com, @starlingphysicians.com, or @bmctotalcare.com.

Job Description

Position Summary

The Surgical Coordinator plays a critical role in ensuring seamless patient care and operational efficiency within the surgical scheduling process. This position requires strong organizational skills, attention to detail, and compassionate communication with patients. The coordinator is responsible for guiding patients through the surgical journey, from initial scheduling to postoperative follow‑up, while maintaining compliance with Starling Physicians’ policies and workflows.

In addition, candidates with ophthalmic technician experience are expected to provide clinical support when needed. This flexibility ensures continuity of patient care and strengthens collaboration across the ophthalmology team.

Key Responsibilities

Scheduling & Workflow Management

• Meet with patients immediately following provider consultation when surgery is warranted.
• Schedule the following at the initial visit:
  • Surgery date
  • 1‑day postoperative appointment
  • 1‑week postoperative appointment
  • Preoperative re‑evaluation with provider and preoperative testing (scheduled 3–4 weeks prior to surgery).
• Monitor surgery schedules 4 weeks in advance to ensure:
  • Patients have seen the provider within 90 days of surgery.
  • Preoperative testing has been completed within 1 year (or sooner if directed).

Documentation & Compliance

• Scan all required documents into iMedic (consents, ABNs, etc.).
• Maintain accurate and timely patient records in compliance with organizational and regulatory standards.

Patient Education & Premium IOL Counseling

• Continue discussions with patients regarding premium IOLs (multifocal, toric, EDOF lenses) if the provider has deemed them candidates.
• Ensure patients are well informed about the capabilities and limitations of premium lenses.
• Clearly communicate out‑of‑pocket costs associated with premium IOLs.

Medication Coordination

• Send preoperative drop prescriptions to the correct pharmacy 2–3 weeks prior to surgery.
• Follow up with patients to confirm prescriptions are filled and that patients understand proper usage.

Team Collaboration & Coverage

• Maintaining an open-door policy, closing only when meeting privately with patients.
• Provide full coverage for other surgical coordinators when needed, including:
  • Scheduling surgeries
  • Returning patient calls
  • Retrieving and responding to voicemails
• Adhere closely to new workflow protocols as directed by the Practice Manager.

Qualifications

• A High School Degree or GED
• Ophthalmic Assistant Certification by JCAHPO or Certified Ophthalmic Technician (COT) preferred.
• Strong organizational and multitasking skills.
• Excellent communication and patient‑education abilities.
• Knowledge of surgical workflows, ophthalmology procedures, and EMR systems preferred.
• Ability to work collaboratively with providers, staff, and patients.
• Commitment to maintaining a positive and professional departmental culture.

Performance Expectations

• Ensure timely and accurate scheduling of all surgical and postoperative appointments.
• Maintain compliance with documentation and workflow protocols.
• Provide clear, compassionate communication to patients regarding procedures, costs, and medications.
• Support departmental culture by focusing on teamwork, respect, and patient‑centered care.
• Demonstrate flexibility by assisting in clinic as needed, leveraging ophthalmic technician skills to support patient care and provider needs.

About Our Commitment

Total Rewards at VillageMD

Our team members are essential to our mission to reshape healthcare through the power of connection. VillageMD highly values the critical role that health and wellness play in the lives of our team members and their families.  Participation in VillageMD’s benefit platform includes Medical, Dental, Life, Disability, Vision, FSA coverages and a 401k savings plan.

Equal Opportunity Employer

Our Company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to, and does not discriminate on the basis of, race, color, religion, creed, gender/sex, sexual orientation, gender identity and expression (including transgender status), national origin, ancestry, citizenship status, age, disability, genetic information, marital status, pregnancy, military status, veteran status, or any other characteristic protected by applicable federal, state, and local laws.

Safety Disclaimer

Our Company cares about the safety of our employees and applicants. Our Company does not use chat rooms for job searches or communications. Our Company will never request personal information via informal chat platforms or unsecure email. Our Company will never ask for money or an exchange of money, banking or other personal information prior to the in-person interview. Be aware of potential scams while job seeking. Interviews are conducted at select Our Company locations during regular business hours only. For information on job scams, visit, https://www.consumer.ftc.gov/JobScams or file a complaint at https://www.ftccomplaintassistant.gov/.