Surgical Account Manager – London
At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you’ll be recognized for your commitment and contributions and see your career like never before. Together, we go above and beyond to make an impact in the lives of our patients and customers.
The main purpose of the Surgical Account Manager role is to represent Alcon in Surgical Accounts planning & execution and acting as a single point of contact for both clinical & non-clinical customers in cataract departments. This is a fantastic opportunity to work with one of the world’s leading eye hospitals, one of Alcon’s key customers.
As a Surgical Account Manager, you will be responsible for achieving sales growth by ensuring strong customer relationships are built, pull-through of IOLs and cataract products, lead generation and identification for Alcon equipment, supporting stock management of other product categories, managing product availability issues and ensuring invoicing/contract follow up. In this role, a typical day will include:
Owner of total Alcon sales performance within the account.
Key owner over sales and market share of Total Alcon IOL portfolio
Secondary monitoring and support of Consumables availability and consumption
Equipment lead initiation supported by product experts
To derive insight and intelligence from the current customer environment and transform this understanding into successful commercial execution
To provide end-to-end customer support for cataract customers, helping coordinate specialist roles activities & plans (market access, advanced technologies, corporate accounts, etc.)
Map decision making process and key stakeholders in order to inform and implement the business plan
Build good relationships with key stakeholders, representing Alcon
Align with customers using a consultative sales approach to match Alcon products and services with customer & patient needs
Play an active role in “bottom-up” demand generation following up with contract negotiations
Prepare & negotiate quotes with customer
Liaise with expert roles in case of more in-depth technical/clinical knowledge of a certain product is required to generate demand and/or implement solutions
Initiate and drive local events that serve customer´s needs
Follow & report on competitor activities
Convert from competition with value-based selling (involving product experts for particular product categories)
What you’ll bring to Alcon:
Sales experience in a Theatre environment
Consultative selling experience in B2B industries (ideally, high-end MedDev)
Ideally Ophthalmology experience but not essential
Customer facing role interacting with medical & non-medical staff
Cross-functional and matrix working
Utilization of budget impact models and demonstrating value concepts
Strong business and selling acumen
Excellent communication and negotiation skills, both technically and interpersonally
Strong problem-solving skills
General understanding of surgical techniques and anatomy, physiology, pathology, and optics
How can you thrive at Alcon?
Manage your own workload and schedule while hitting your set targets
Collaborate with teammates to share best practices and learnings as work evolves
See your career like never before with focused growth and development opportunities
Sales Bonus, Company Car/Car Allowance
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