Surgery Service Coordinator

09122 AMG Summit - Front End Staff

Full time

Yes

40

Monday - Friday, 7:45am-4:15pm, with every third Wednesday of each month from 11:00am-7:30pm to support the Bariatric support group.

Pay Range

$21.45 - $32.20

Major Responsibilities:

• Serves as the primary contact for patients expressing interest in surgery. Participates in monthly seminars to potential patients and initiates contact after attendance.
• Maintains contact with patients requiring ongoing support and acts as a resource throughout the process. Refers patients to appropriate specialty resources or interdisciplinary team members as appropriate.
• Assists patients with health insurance requirements, financial arrangements, and financial assistance options. Coordinates necessary resources and services to obtain approval for surgery.
• Works with surgeon's office to ensure that insurance requirements for surgery are met prior to the patient being approved for surgery.
• Works with primary care referral sources and participates in on-site primary care education.
• Participates in weekly interdisciplinary team conference, evaluating patient's readiness for surgery.
• Must be able to demonstrate knowledge and skills necessary to provide care appropriate to the age of the patients served. Must demonstrate knowledge of the principles of growth and development over the life span and possess the ability to assess data reflective of the patient's status and interpret the appropriate information needed to identify each patient's requirements relative to his/her age-specific needs, and to provide the care needed as described in the department's policies and procedures. Age-specific information is developed further in the departmental job standards.

Licensure, Registration, and/or Certification Required:

• None Required.

Education Required:

• High School Graduate.

Experience Required:

• Typically requires 2 years of experience in working with patients, physicians, and/or insurance providers in a health care or health insurance organization.

Knowledge, Skills & Abilities Required:

• Knowledge of medical terminology, health insurance options, and/or the insurance verification process.
• Excellent communication, interpersonal and presentation skills.
• Proficient with Microsoft Office (Word, Excel, PowerPoint) or similar product.
• Ability to prioritize and organize workload and handle multiple tasks simultaneously with interruptions.

Physical Requirements and Working Conditions:

• Exposed to a normal office environment.
• Operates all equipment necessary to perform the job.
• Must have functional speech, vision and hearing.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.

Our Commitment to You:

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

Compensation

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
• Premium pay such as shift, on call, and more based on a teammate's job
• Incentive pay for select positions
• Opportunity for annual increases based on performance

Benefits and more

• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program