Department:
Network Operations Control
Our Company Promise
We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.
Job Description:
The Supervisor NOC (Network Operations Control) Ops Services & Planning leads the NOC Ops Services and Planning Team that supports payroll, scheduling, attendance, and overtime tracking for both contract and non‑contract Employees. They’ll ensure accurate staffing and pay for key NOC functions, including Dispatch, Network Customer Planning, and Meteorology, while interpreting and applying the TWU 550 Collective Bargaining Agreement and adhering to Company policies and FAA requirements. They’ll guide daily schedule creation and adjustments, validate hours before payroll closes, and serve as the primary resource for payroll and scheduling inquiries across the operation. The Supervisor NOC Ops Services and Planning is a strong leader and communicator ready to support operational reliability, maintain contractual compliance, and strengthen collaboration with NOC Leadership, Senior Leaders, and Union partners.
The culture of Southwest Airlines means we value the camaraderie, collaboration, and innovation that occurs when we come together and interact face-to-face at our vibrant Corporate Campus. Due to the nature of this role, you would be required to work from our Dallas, TX headquarters facility during business hours.
We’re committed to fair hiring practices and to making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, disability, genetic information, or other legally protected characteristics.
Model the Southwest Way
- Guide and lead Team Members using SWA talent management practices to coach, develop, and engage Employees
- Adhere to Company values and competencies to foster a Culture of inclusion, recognition, and support of a safe work environment
- Invest in Leadership and self-growth through participating in continuous learning and development
Responsibilities
- Oversee the payroll and scheduling functions of NOC, attendance, and overtime tracking for contract and noncontract groups within the NOC
- Oversee the planning, implementation and maintenance of annual, monthly and daily schedules for all TWU 550 members in the Company's scheduling system
- Oversee the preparation, analysis and audit of SWA NOC Contract and Non-Contract Employee's hours prior to payroll close
- Ensure NOC and Dispatch personnel are scheduled to meet operational demands and contractual requirements to maintain a safe and efficient SWA Operation
- Assist NOC Leadership to ensure scheduling compliance with applicable policies and FAA regulations
- Ensure compliance with TWU 550 Collective Bargaining Agreement rules, including overseeing administration of daily overtime callouts
- Oversee timely communication to department Employees on scheduling matters, including timely and accurate notification of Dispatchers regarding assignments
- Serve as the primary contact for payroll-schedule related questions from NOC OPS Services and Planning Team
- Review and approve NOC Payroll/Scheduling discrepancies
- May perform other job duties as directed by Employee's Leaders
Knowledge, Skills and Abilities
- Strong knowledge of NOC contracts (Dispatch and Meteorology) with ability to manage work rules in accordance with contracts, office policies and operating manuals
- Skilled in communication, both verbal and written, including interacting professionally with a diverse group, including Senior Leaders, Union Leadership and subject matter experts
- Skilled in using scheduling tool for Southwest Dispatch and Planners (currently Ascent WorkZone), including schedule bidding, vacation bidding, overtime assignment as required, monthly and daily scheduling adjustments
- Skilled in problem-solving, strategy, decision-making, and time management
- Skilled in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
- Skilled in considering the relative costs and benefits of potential actions to choose the most appropriate one
- Ability to anticipate, recognize, and clearly define problems to systematically analyze and weigh alternatives and propose solutions
- Ability to provide ongoing coaching to ensure strong Teams
- Ability to think strategically and understand the relationship between current actions and future consequences
- Ability to manage sensitive situations while maintaining confidentiality
- Ability to work well with others as part of a Team, professionally interact with other departments, labor groups, the public and possess the ability to handle complex issues
Education
- Required: High School Diploma or GED
Experience
- Fully functioning, broad knowledge in:
- Experience within the NOC Ops Support Team in operational scheduling and payroll for Dispatch
- Operational support working in a Union environment with Union contracts
- Administrative support
- Preferred: Experience working with the Collective Bargaining Agreement
Physical Abilities
- Ability to perform work duties from [limited space work station/desk/office area] for extended periods of time
- Ability to communicate and interact with others in the English language to meet the demands of the job
- Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job
Other Qualifications
- Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
- Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986
- Must be at least 18 years of age
- Must be able to comply with Company attendance standards as described in established guidelines
- Must be able to work varying and extended hours based on operational needs
Pay & Benefits:
Competitive market salary from $89,450 per year to $99,400 per year* depending on qualifications and experience. For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the company.
Benefits you’ll love:
Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)
Southwest will help fund your 401(k) retirement savings with Company contributions up to 9.3% of your eligible earnings**
Potential for annual ProfitSharing contribution in the Southwest Retirement Savings Plan- when Southwest profits, you profit***
Competitive health insurance for you and your eligible dependents (including pets)
Southwest offers health plan coverage options that start from the very first day of employment. You will have 30 days to select and enroll in your health plan with coverage retroactively available to your first day of employment.
Explore more Benefits you’ll love: careers.southwestair.com/benefits
*Pay amount does not guarantee employment for any particular period of time.
**401(k) match contributions are subject to Retirement Savings Plan vesting schedule and applicable IRS limits
***ProfitSharing contributions are subject to Retirement Savings Plan vesting schedule and are made at the discretion of the Company.
Southwest Airlines is an Equal Opportunity Employer.
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