Support Worker Team Leader - AOD

1

Team Leader – AOD Support Worker

Location: Gold Coast Recovery Services – Fairhaven

Classification: SCHADS 6 Status: Full Time + On‑Call Roster

About the Service

Gold Coast Recovery Services provides residential rehabilitation and withdrawal management for people experiencing alcohol and other drug (AOD) dependence. Through strong partnerships and a diverse range of programs—including our core Foundations program—we deliver structured, person‑centred support that promotes long‑term recovery, stability, and wellbeing.

About the Role

We are seeking an experienced and motivated Team Leader to guide a team of Support Workers across our 56‑bed Residential Rehabilitation Program and 11‑bed Withdrawal Management Unit. This role is central to ensuring safe, high‑quality, client‑focused service delivery and contributing to a positive, recovery‑oriented environment.

Key Responsibilities

Service Delivery & Practice

• Oversee day‑to‑day operations and ensure all shifts are appropriately staffed
• Ensure meaningful daily activities, supported medication processes, and warm admissions/exits
• Respond to incidents, manage risk, and support staff with client behavioural concerns
• Maintain accurate client records and meet all legislative and funding requirements

Team Leadership

• Recruit, supervise, and develop Support Workers
• Provide coaching, performance support, and regular supervision
• Foster a safe, supportive, and collaborative team culture

Practice Development & Continuous Improvement

• Review service data, feedback, and evaluation outcomes to drive improvement
• Support the implementation and review of practice models and service processes
• Ensure completion of annual learning modules for yourself and your team

What You Will Bring

• Qualification in social work, welfare, community development, or equivalent sector experience
• Experience in AOD, community services, or a related field
• Demonstrated ability to supervise and support staff
• Strong communication, organisational, and problem‑solving skills
• Current First Aid, CPR, and Driver’s Licence

What we offer

The Salvos offer eligible employee's a well-balanced package of meaningful benefits including: 

• Salary packaging up to $15,900 tax free + $2,650 meal entertainment benefit.
• Generous Paid Parental leave for primary (12 weeks) & secondary carers, Purchased Leave Scheme (up to 8 weeks) and 5 days paid leave per year to experience working in other TSA programs or activities.
• Flexible working arrangements.
• Access to EAP and health & wellness initiatives incl Fitness Passport
• Aboriginal and Torres Strait Islander supports such as: Burra Burra Network (pastoral care network), Cultural Events, Sorry Business and Ceremonial Leave (up to 10 days)
• Ongoing training and development opportunities that enhance on the job skills and proficiency.
• Rewarding and fulfilling purpose driven careers that have positive and sustainable / social impacts.

About us

The Salvation Army (Salvos) is a Christian movement and one of Australia's largest and most-loved charities.  We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, the Salvos are always there providing support, safety, community, and opportunity

How to apply

Are you ready to make a difference and help individuals rebuild their lives? Please submit your resume and cover letter detailing your alignment with the role's requirements.   Together, we can create lasting change and build a more inclusive and compassionate community.

Applications will close as soon as a suitable candidate is secured.

The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people.

The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check.

We value Integrity, Compassion, Respect, Diversity, and Collaboration