Support Specialist II

At CLEAResult, we lead the transition to a sustainable, equitable, and carbon-neutral energy-efficient future for our communities and our planet. We do that by creating a people-first culture built on trust, accountability, and transparency; where every employee – regardless of position, role, or identity is treated with respect and given an equal chance to thrive.

Additionally, you will enjoy:​
• Medical, Dental, and Vision Insurance with company premium assistance​
• Life, AD&D, and long-term disability coverage paid for by the company​
• RRSP company match ​
• Paid vacation, sick and personal time​
• Paid company holidays​
• Paid Volunteer Time; giving back to our communities is important to us​
• Employee Referral Bonus Program​
• Employee Recognition Program – convert your recognition points into gift cards​
• Employee Assistance Program – offers benefits to help you manage daily responsibilities​
• Access to training opportunities to advance further in your career

Job Description

We are looking for a talented individual… 

To join our team as a Support Specialist II to help deliver a residential energy affordability and efficiency program in British Columbia.  We are a close-knit team who are passionate about the work we do and enjoy working with each other and the public. As a Support Specialist II, you will work with the public to understand their needs and help them find the energy reduction strategy that works best for them, within the scope of the Program we deliver.

There is an in office requirement 2-3 days per week for this position.

You’re a great fit if you are…

• Manage and respond to incoming email and phone inquiries in a timely, professional manner.

• Prepare and issue information requests to customers and assessors to resolve submission deficiencies.

• Accurately document and maintain customer records in internal systems.

• Prepare and maintain reports to track and monitor project activity.

• Assist with scheduling and coordinating home evaluations and installations.

• Perform other related duties as required.

Exciting candidates have…

• Post‑secondary education.

• 1+ year of relevant customer service and/or administrative experience.

• Strong written and verbal communication skills.

• Proficiency with Microsoft Office, particularly Excel.

• Ability to work effectively with all levels of management, colleagues, and external contacts.

• A strong verbal and written communicator. Demonstrated written and oral fluency in

Targeted Compensation Range

$22-$24

Compensation Range

$19.00 - $30.25

Currency

CAD

Type

Hourly

Any offered salary is determined based on internal equity, internal salary ranges, market data/ranges, applicant’s skills and prior relevant experience, certain degrees and certifications (e.g. JD/technology), for example.

CLEAResult will not provide sponsorship or support for immigration status or work authorization including for international students. Applicants must be authorized to work in the country where the position is located without the need for employer sponsorship or support. Successful hires must pass pre-employment checks.

Equal Opportunity Employer

As an Equal Opportunity Employer, we are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant’s race, color, religion, national origin, marital status, age, sex, gender identity, sexual orientation, status as a qualified individual with a disability or protected veteran, or any other protected status.

The above job description and job requirements are not intended to be all inclusive. CLEAResult retains the right to make changes or adjustments to job descriptions and/or requirements at any time without notice.