Support Specialist
Maine, United States Full time - Handles incoming support calls or tickets and works directly with customers to provide services and help resolve software issues.
- Provides timely solution of problems in order to ensure customer satisfaction and eliminate downtime.
- Provides technical leadership and training for lower level support specialists.
- Documents fix and updates internal Wiki and customer.
- Can create content for Webinars and User Conferences and deliver effective presentations.
- Other duties as assigned.