Our Company
Explore how you can contribute at AmeriLife.
For over 50 years, AmeriLife has been a leader in the development, marketing and distribution of annuity, life and health insurance solutions for those planning for and living in retirement.
Associates get satisfaction from knowing they provide agents, marketers and carrier partners the support needed to succeed in a rapidly evolving industry.
Job Summary
Job Description
Warminster, PA 18974
Pinnacle Financial Services
Full-Time | On-Site
Pinnacle Financial Services is seeking a detail-oriented and service-driven Support Specialist to join our Warminster office. In this role, you will be a key partner to our insurance agents, helping them navigate certifications, compliance requirements, carrier processes, and product support.
This position is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and takes pride in being a trusted resource for others. You’ll gain hands-on experience in Medicare and health insurance operations while working alongside a collaborative and supportive team.
Make outbound and receive inbound calls to assist agents with certifications and service-related questions
Respond to agent, carrier, and internal emails with professionalism and urgency
Provide product information and support across multiple health insurance lines
Learn and apply HIPAA, LIMRA, and CMS guidelines
Coordinate and track certification progress with internal teams
Share information regarding certifications, webinars, and training sessions
Follow up with carriers regarding enrollment and application statuses
Provide accurate rate quotes across multiple product lines
Assist agents with troubleshooting online enrollment tools
Manage supply orders for agents and the home office
Utilize internal systems including the agent database and enrollment platforms
Support additional projects and team initiatives as needed
High school diploma or equivalent (college coursework preferred)
Strong verbal and written communication skills
Professional, confident phone presence
Proficiency in Microsoft Outlook, Excel, and Word
Tech-savvy with the ability to quickly learn new systems
Self-motivated with strong follow-through
Medicare or insurance knowledge is a plus, but not required
Join a respected and established organization within the insurance industry
Gain valuable experience in Medicare, compliance, and carrier operations
Work in a collaborative, team-oriented environment
Opportunity for professional growth and long-term career development
Be part of a company that values reliability, accountability, and support
If you’re organized, proactive, and ready to build a meaningful career in the insurance industry, we’d love to connect with you.
Apply today to join the Pinnacle Financial Services team in Warminster, PA.
What AmeriLife Offers
A comprehensive benefits package that includes PTO, medical, dental, vision, retirement savings, disability insurance, and life insurance.
Equal Employment Opportunity Statement
We are an Equal Opportunity Employer and value diversity at all levels of the organization. All employment decisions are made without regard to race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), sexual orientation, gender identity or expression, age, national origin, ancestry, disability, genetic information, marital status, veteran or military status, or any other protected characteristic under applicable federal, state, or local law. We are committed to providing an inclusive, equitable, and respectful workplace where all employees can thrive.
Americans with Disabilities Act (ADA) Statement
We are committed to full compliance with the Americans with Disabilities Act (ADA) and all applicable state and local disability laws. Reasonable accommodations are available to qualified applicants and employees with disabilities throughout the application and employment process. Requests for accommodation will be handled confidentially. If you require assistance or accommodation during the application process, please contact us at HR@AmeriLife.com.
Pay Transparency Statement
We are committed to pay transparency and equity, in accordance with applicable federal, state, and local laws. Compensation for this role will be determined based on skills, qualifications, experience, and market factors. Where required by law, the pay range for this position will be disclosed in the job posting or provided upon request. Additional compensation information, such as benefits, bonuses, and commissions, will be provided as required by law. We do not discriminate or retaliate against employees or applicants for inquiring about, discussing, or disclosing their pay or the pay of another employee or applicant, as protected under applicable law. Pay ranges are available upon request.
Background Screening Statement
Employment offers are contingent upon the successful completion of a background screening, which may include employment verification, education verification, criminal history check, and other job-related inquiries, as permitted by law. All screenings are conducted in accordance with applicable federal, state, and local laws, and information collected will be kept confidential. If any adverse decision is made based on the results, applicants will be notified and given an opportunity to respond.