SUPPORT SERVICES SPECIALIST

SUPPORT SERVICES SPECIALIST

Department: Department of the Army

Location(s): Augusta, Maine

Salary Range: $61722 - $80243 Per Year

Job Summary: THIS IS A NATIONAL GUARD TITLE 32 EXCEPTED SERVICE POSITION. This National Guard position is for a SUPPORT SERVICES SPECIALIST, Position Description Number D1595P02 and is part of the ME DCSIM, National Guard.

Major Duties:

• Supports official records and information management programs and initiatives. Controls, organizes, guides, and trains the force to achieve Activity information resource goals and objectives. Implements records management objectives and goals, policies, and requirements to accomplish tasks. Executes various higher headquarters directives. Conducts studies, resolves problems, and provides advice and assistance to Activity organizations for both automated and manual record-keeping systems. Implements records management with directorates and units within the installation and/or state. Coordinates with subject matter authorities/experts and records coordinators to ensure process is fully integrated with the organization's records management program. Acts as a Records Manager for the agency's automated archive records management system, with organization-wide responsibility for ensuring the creation and preservation of official mission records throughout the installation and/or state. Reviews and approves agency file plans for installation and/or state, ensuring compliance with and enforcement of National Archives and Records Administration (NARA), Dept. of Defense (DOD), and Dept. of Army (DA) policies and rules governing management information requirements under the Army records management system. Conducts and/or facilitates specialized training sessions and briefings on records/information management. Provides technical assistance to staff elements, units and activities with regard to establishment and operation of records systems. Executes initial training for newly appointed records coordinators and annual refresher training thereafter. Executes training programs covering the military correspondence preparation and management. Performs records management studies or surveys as needed. Gathers and compiles information and statistical data in assigned special projects. Freedom of Information Act / Privacy Act Program Management. Serves as the installation and/or state Privacy Act Officer and FOIA Officer. Develops policies and procedures necessary for the effective administration of the Freedom of Information/Privacy Act (FOIA/PA) Program. Ensures compliance with state and federal laws. Coordinates FOIA/PA requests with the installation and/or state Judge Advocate General (JAG) for a legal determination regarding releasable information. Executes plans, policies, and objectives for automated records management program administration. Recommends updates to policies and procedures to ensure compliance with established/approved/implemented directives. Provides technical advice to management on maintenance and disposition of records. Establishes necessary operating procedures to effectively control records created within the organization. Identifies areas of improvement based on policy issuance, higher-level directives, and new initiatives. Controls and disseminates key documents, ensuring changes/current revision status of documents are identified. Coordinates with proponents to establish schedules for review, notifying directorates and archiving rescinded documents according to relevant policy and resolving all problems/issues related to records and information management within the Activity and in support of higher HQs. Develops recommendations for improving these records systems. Conducts studies of installation and/or state to validate essential business operations processes performed, with a specific focus on information technology (IT) solutions and applications relative to electronic records management. Interfaces with personnel within the same organization, local users, NGB, other agencies, and vendors in resolution of problems, recommendation of database application changes and system upgrading or enhancements. Provides interpretations of limited and/or conflicting regulations and guidance concerning database management and coordinates with appropriate personnel concerning the resolution of problem areas encountered. Serves as an Assistant Printing and Publications Control Officer, responsible for providing guidance and input in order to carry out the provisions of the installation and/or state Publishing and Printing Program. Assists in leading the installation and/or state Printing and Reproduction Program and/or Facility. Assists in the management of an electronic publishing facility as required. Serves as a point of contact for office and units who must meet printing and publishing requirements through outside agencies. Implements state-wide policy for print management. Provides input for budget estimates for printing operations. Serves as an subject matter expert in the management of the publications and forms development process. Implements policy for electronic and digital publishing, providing technical guidance to headquarters staff and subordinate headquarters and organizations. Performs other duties as assigned.

Qualifications: Military Grades: Warrant Officer (CW3 & Below) and Enlisted Members GENERAL EXPERIENCE: Experience, education or training in administrative, professional, technical, or other work that provided knowledge of support services. Knowledge of administrative methods and procedures used in planning and organizing work, and skill in dealing with others in person-to-person work relationships. Experience working with people from various levels and backgrounds to obtain their cooperation or compliance with procedures, rules, or practices. Experience using computer and automation systems. SPECIALIZED EXPERIENCE: Must have experience, education, or training dealing with management principles and supervisory responsibility for support service functions required by type of position to be filled and the organization involved such as records management, policy and plans, publications, and mail management. Ability to control, organize, guide, and train the force to achieve information resource goals and objectives. Skill in providing advice and assistance to organizations for both automated and manual record-keeping systems. Knowledge of the Freedom of Information Act / Privacy Act Ability to oversee installation official mail operations to include unit official mailroom inspections, training for personnel who will be handling unit mail, official mail and distribution, and postage metering of all outgoing official mail.

How to Apply: To apply for this position, you must complete the online application/Occupational Questionnaire and submit the documentation specified in the Required Documents section below. To view the Occupational Questionnaire, click the following link: https://apply.usastaffing.gov/ViewQuestionnaire/12946421 A complete application package must be submitted by 11:59 PM (EST) on the closing date of the announcement to receive consideration. To begin, click Apply to access the online application. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application. Follow the prompts to select your resume and/or other supporting documents to be included with your application package. You will have the opportunity to upload additional documents to include in your application before it is submitted. Your uploaded documents may take several hours to clear the virus scan process. After acknowledging you have reviewed your application package, complete the Include Personal Information section as you deem appropriate and click to continue with the application process. You will be taken to the online application which you must complete in order to apply for the position. Complete the online application, verify the required documentation is included with your application package, and submit the application. To verify the status of your application, log into your USAJOBS account (https://my.usajobs.gov/Account/Login), all of your applications will appear on the Welcome screen. The Application Status will appear along with the date your application was last updated. For information on what each Application Status means, visit: https://www.usajobs.gov/Help/how-to/application/status/.

Application Deadline: 2026-05-13