About the Team
We’re looking for a Support Operations Trainer to deliver and support high-quality training for Doordash employees. The Training Team is a passionate organization that provides best-in-class new hire and upskill training across Merchant Support.
Our team enables support agents to feel confident in the solutions they provide to customers through structured onboarding, continued education, and performance-focused learning experiences. Trainers play a critical role in shaping the first impression and long-term success of our teammates.
About the Role
We’re looking for an engaging and motivated Trainer who is passionate about developing people and delivering impactful learning experiences. In this role, you will facilitate new hire training and support continued education across one or more lines of business while maintaining a strong focus on learner engagement, knowledge retention, and performance readiness.
This role requires strong facilitation skills, adaptability, and a collaborative mindset. You will report into the Training Operations Supervisor on our Merchant Experience Operations Training Team and work closely with Senior Trainers, peers, and cross-functional partners.
At DoorDash, we foster meaningful connections and collaboration, requiring all trainers to be in the office during On-the-Job Training (OJT) for immediate support and real-time engagement with their teams. While in-office attendance is mandatory for OJT, trainers will have designated periods to work from home for balance. This position is based at our corporate office in Tempe, Arizona and you must live within a commutable distance to the site.
You’re excited about this opportunity because you will…
- Facilitate new hire and refresher training using existing curricula and Learning Management Systems
- Support Senior Trainers in delivering consistent, engaging, and effective learning experiences
- Serve as a welcoming and knowledgeable representative of Merchant Experience Operations (MXO) for new hires
- Reinforce policies, procedures, and tools to ensure learners are prepared for production readiness
- Assist in identifying knowledge gaps and escalating opportunities for training improvements
- Learn and facilitate training across one or more Merchant Lines of Business
- Support On-the-Job Training (OJT) by providing real-time guidance, coaching, and clarification
- Use strong communication skills to engage learners in live, recorded, and virtual environments
- Continuously build expertise in DoorDash processes, tools, and resources
- Collaborate with peers, Senior Trainers, and Instructional Designers to support training initiatives
- Support the evaluation of training effectiveness by monitoring learner performance, engagement, and feedback
- Act as an enablement partner for operations teams by supporting scalable and consistent training delivery
- Support cross-skilling initiatives to help teams flex across lines of business during demand spikes or special projects (if not already included
- Contribute feedback and written input to support instructional designers in simplifying and improving training content
We’re excited about you because…
- You are passionate about helping others learn, grow, and succeed
- You are comfortable facilitating in front of groups and engaging diverse learners in both in-person and virtual environments
- You can effectively manage live classroom sessions, virtual instructor-led training, and hybrid learning formats
- You demonstrate the ability to maintain learner engagement through interactive techniques, clear communication, and adaptability to different learning styles
- You can manage multiple tasks and competing priorities while maintaining strong attention to detail and training quality
- You are able to meet tight deadlines and adjust quickly to changing schedules, class sizes, or business needs
- You adapt well to change and remain flexible in fast-paced, evolving environments
- You are eager to learn new processes, tools, and content while actively incorporating feedback from peers and leaders
- You demonstrate strong verbal and written communication skills across live facilitation, written materials, and digital platforms
- You are comfortable using virtual training tools (e.g., video conferencing platforms, LMS tools, chat, breakout rooms, and digital collaboration features)
- You are a team player who values collaboration, continuous improvement, and knowledge sharing.
- You are comfortable facilitating in-person, virtual, and hybrid training sessions with consistent learner engagement
- You are able to meet tight deadlines and adapt quickly to shifting priorities, schedules, or business needs
- You are comfortable using virtual facilitation tools such as video conferencing platforms, chat, breakout rooms, and digital collaboration tools
- You can translate complex processes into clear, learner-friendly explanations through both verbal and written communication
About DoorDash
At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.
DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.
Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.
Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.
If you need any accommodations, please inform your recruiting contact upon initial connection.