As a Senior Technical Support Engineer, your role is to thrill our customers with your passion and knowledge of Tonkean. Our Enterprise Customers will look to you for technical guidance and for expert advice on the optimal use of Tonkean. You will be the voice of the customer into Tonkean’s product and engineering teams for product feedback and improvements. You will play an integral role in building knowledge within the team and be part of strategic initiatives for organizational and process improvements. The Technical Support Engineer will provide enterprise level support to our customers and partners. This is a very dynamic role where you will provide technical assistance, troubleshoot and resolve customer problems, interface with engineering on various product issues, and contribute to projects revolving around support tools, knowledge management, our growing inventory of solutions, and more.