Support Engineer

Diversion is a GitHub for the creative industries. Our clients range from game developers and video
production teams to VR creators, 3D visualization experts, and animation studios. They trust
Diversion for its seamless scalability, intuitive interface, and exceptional real-time collaboration
features. We are excited to introduce the world’s first fully cloud-based version management
solution.
Our mission is to simplify and accelerate software and entertainment creation by delivering
powerful, easy-to-use, and universally accessible tools. We are a VC-funded, Y Combinator alum
startup established by experienced entrepreneurs, with a team of exceptional engineers. Our team
aims to make a significant impact in the tech industry and we are looking for a highly motivated
and technically sharp Support Engineer to join our growing team.

In this role, you’ll:

• Investigate and troubleshoot complex technical issues using logs, monitoring tools, and
  direct queries across systems like AWS, MongoDB, and MySQL
• Work closely with engineering to escalate and solve technical challenges
• Develop a deep understanding of Diversion’s system architecture and components
• Interact directly with customers to understand, document, and support their technical
  needs
• Help improve internal tools and processes to make support more efficient and scalable

We are looking for:

• 3+ years of similar experience
• B.Sc. in Computer Science or related field
• Strong analytical and problem-solving skills
• The ability to dive into technical details and learn fast
• High-level communication skills, especially in technical contexts
• Unreal Engine training – a plus
• Familiarity with cloud environments (AWS – a plus)
• Basic experience querying databases (MySQL, MongoDB – a plus)

Want to learn more? → https://diversion.dev
Join us remotely from South America and help us shape the future of the creative tech industry!