Job Summary
Synechron is seeking an experienced Lead Support Engineer specializing in core enterprise systems and middleware support within the capital markets domain. This role involves managing and troubleshooting complex platform components such as ESB, messaging protocols, databases, and data flows, ensuring stability and smooth data exchanges across systems. As a core team member, you will lead incident resolution, mentor support colleagues, and collaborate with multiple technical teams to enhance operational efficiency, system reliability, and data quality. Your expertise will underpin the successful delivery of critical business operations.
Software Requirements
Required Skills:
Proven experience supporting enterprise middleware and integration platforms, including ESB (Enterprise Service Bus) systems
Hands-on knowledge of messaging protocols like FIX, SWIFT, JMS, MQ (Message Queues and Topics), and SFTP
Familiarity with Linux server management and support of backend databases such as Sybase and MongoDB
Ability to analyze and troubleshoot message flows, data issues, and system failures in a high-availability environment
Experience handling incident tickets, performing root cause analysis, and collaborating across cross-functional teams
Knowledge of cloud environments and cloud-native data management (preferred)
Preferred Skills:
Certifications in middleware technologies, cloud platforms, or data management solutions
Capital markets support experience, especially with trading or settlement infrastructure
Overall Responsibilities
Monitor and analyze message traffic through enterprise systems, ensuring reliable data flow and timely issue detection
Troubleshoot and resolve incidents related to ESB, messaging protocols, data systems, and core components
Manage and resolve tickets associated with data quality, system failures, and downstream process disruptions
Conduct root cause analysis of complex system errors, liaising with technical teams to implement permanent fixes
Escalate unresolved issues as needed, coordinating with cross-functional teams to restore normal operations quickly
Maintain detailed documentation of issues, troubleshooting steps, and recurring problems to support continuous improvement
Collaborate with system architects and infrastructure teams to support system upgrades, migrations, and configuration changes
Contribute to process improvements for incident management, data validation, and operational workflows
Provide technical guidance and mentorship to junior team members to foster skill development and operational excellence
Technical Skills (By Category)
Messaging Protocols & Middleware:
Required: Experience with FIX, SWIFT, JMS, MQ (Message Queues and Topics), and SFTP support in enterprise environments
Preferred: Knowledge of enterprise service bus (ESB) solutions and messaging fabric optimization
Databases & Data Management:
Required: Hands-on support of Sybase and MongoDB, including troubleshooting and performance tuning
Preferred: Experience with data quality analysis, data flow, and data validation techniques
Operating Systems & Infrastructure:
Required: Linux server administration for support, incident management, and troubleshooting
Preferred: Knowledge of cloud infrastructure (AWS, Azure, or GCP) for hybrid or cloud-native deployments
Tools & Platforms:
Required: Ticketing and incident management tools (e.g., JIRA), support documentation, and collaboration tools
Preferred: Automation scripting (Bash, Python) for support automation and system health checks
Experience Requirements
5+ years supporting enterprise middleware, message flow, and core technical systems in capital markets or financial institutions
Proven track record resolving complex incidents in high-availability environments
Experience in multi-system troubleshooting involving messaging, databases, and server infrastructure
Support experience in cloud environments and data management is advantageous
Previous leadership or mentorship experience in support teams is preferred
Day-to-Day Activities
Monitor real-time messaging traffic, system health, and data flow across platforms
Respond to, troubleshoot, and resolve infrastructure and message-related incidents swiftly
Conduct root cause analysis, document findings, and implement corrective actions
Collaborate closely with infrastructure, development, and business teams to facilitate system upgrades and migrations
Escalate unresolved issues according to escalation procedures and coordinate resolution efforts
Support the implementation of automation tools for monitoring, incident response, and repetitive tasks
Participate in shift handovers, daily support meetings, and incident reviews
Maintain comprehensive records of operational issues, resolutions, and preventive measures
Keep up-to-date with emerging support practices, system upgrades, and industry standards
Qualifications
Bachelor's degree in Computer Science, Information Technology, or equivalent
Support certifications or training in middleware or cloud platforms (preferred)
Experience in supporting financial market systems, trading infrastructure, or enterprise data platforms is a plus
Professional Competencies
Strong analytical and diagnostic skills for complex technical systems
Excellent communication skills for stakeholder interaction and reporting
Leadership qualities to mentor and guide support team members
Ability to work effectively under pressure and multi-task in a dynamic environment
Collaborative mindset with a focus on continuous process and operational improvement
Flexibility to work in rotational shifts to ensure 24x7 coverage
SYNECHRON’S DIVERSITY & INCLUSION STATEMENT
Diversity & Inclusion are fundamental to our culture, and Synechron is proud to be an equal opportunity workplace and is an affirmative action employer. Our Diversity, Equity, and Inclusion (DEI) initiative ‘Same Difference’ is committed to fostering an inclusive culture – promoting equality, diversity and an environment that is respectful to all. We strongly believe that a diverse workforce helps build stronger, successful businesses as a global company. We encourage applicants from across diverse backgrounds, race, ethnicities, religion, age, marital status, gender, sexual orientations, or disabilities to apply. We empower our global workforce by offering flexible workplace arrangements, mentoring, internal mobility, learning and development programs, and more.
All employment decisions at Synechron are based on business needs, job requirements and individual qualifications, without regard to the applicant’s gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.