Support Coordinator - Suicide Prevention

Wellways is committed to reconciliation, lived experience and inclusivity. We strongly encourage and warmly welcome people from Aboriginal and Torres Strait Islander communities, people with lived experience of mental health and disability and people who identify at LGBTIQA+ to apply. Even if you only meet some of the criteria, we’d love to hear from you. 

• Supporting people who are on their journey to recovery following an attempted suicide
• Full time ongoing role in Mackay, Queensland
• SCHADS Level 4 ($44.58 per hour + superannuation + salary packaging benefits)

The Program
The Universal Aftercare service is a non-clinical support service focused on providing practical psychosocial support to people experiencing a suicidal crisis or who have attempted suicide.

Aftercare hopes to prevent deaths by suicide by providing non-clinical care and practical supports that help keep people safe and support their recovery.

About your new role
The role of the Support Coordinator is to participate in intake and assessment processes and support those who have been referred to Wellways. You will provide non-clinical care and individualised practical support to consumers and their families who are referred to the service for the first three months following a suicide attempt.

As one of our valued Support Coordinators you will be assisting Aftercare participants to develop their safety and support plans, you will also provide support in the first three months following a suicide attempt to help an individual to stay safe and connect with essential services

Using your knowledge and connection to engage with and deliver safe and effective service to vulnerable groups who are known to be at high risk of suicide while also increasing social connectedness.

What do you need?

• Relevant qualifications or commensurate experience in working in the mental health or community services sector, generally a minimum of Certificate IV qualification
• Experience in working with people bereaved through suicide or experience in dealing with severe personal trauma
• An understanding of recovery principles and/or strengths-based principles
• Highly developed written and verbal communication skills and the ability to effectively interact with people from a variety of backgrounds
• Satisfactory Police Records Check 
• Blue Card and NDIS Worker Screening Check 
• NDIS Workers Orientation Module – Quality Safety and You – free online course 
• Right to Work within Australia 

What we will offer you… 

• A purpose driven culture where people can thrive, everyone is respected, and differences are valued 
• An equitable, diverse, and socially inclusive work environment 
• Salary packaging up to $15,899 enables you to spend a portion of your salary before it is taxed to pay for things like rent, mortgage repayments, car leasing 
• Meal and Entertainment allowance via salary packaging up to $2,650 per annum 
• Receive 17.5% leave loading every time you take annual leave
• Paid parental leave after 12 months of ongoing employment 
• Access for you and your family to our Employee Assistance Program 

For a confidential discussion about the role, please contact Rona Graffunder via email - rgraffunder@wellways.org

To view the full Position Description and submit your Resume and cover letter outlining your relevant lived experience, click APPLY.

We encourage early applications as interviews may begin prior to advertising closing date.

Wellways is committed to the safeguarding of children and vulnerable people.  Successful applicants must undergo a comprehensive screening process prior to their commencement.

Job Description Summary

Full time role! Supporting people who are on their journey to recovery following an attempted suicide.

Culture

We’re passionate about our work, which is enjoyable, challenging and rewarding. All of our teams work to ensure everyone can imagine and achieve their hopes and potential. We know that people are unique and the experts on their life and are not defined by impairments, diagnosis or labels. We aim to specifically promote safety and inclusivity for LGBTIQ+ and First Nations communities.

How to Apply

Applications Close

29/05/2026