What part will you play? If you’re looking for a place where you can make a meaningful difference, you’ve found it.

The work we do at Markel gives people the confidence to move forward and seize opportunities, and you’ll find your fit amongst our global community of optimists and problem-solvers. We’re always pushing each other to go further because we believe that when we realize our potential, we can help others reach theirs. Join us and play your part in something special! As a Support Associate, you’ll be an essential member of the underwriting team, helping deliver a seamless experience to our agents, brokers, and internal partners. You’ll support underwriters in day-to-day operations, manage workflow, and ensure transactions are processed accurately and efficiently. This role reinforces Markel’s commitment to ease of doing business by providing exceptional service and attention to detail.

Job Responsibilities

Serve as a point of contact for agents and brokers by gathering information, responding to inquiries, and resolving routine issues.
Manage daily account servicing and business transactions that do not require underwriter sign-off.
Obtain and track information needed to complete underwriting items, maintaining an organized follow-up system.
Verify accuracy of data entered into systems and ensure required documentation is included in the file.
Partner with underwriters, agents, and internal teams to research and complete transactions efficiently.
Follow established procedures and service standards to maintain compliance and meet turnaround expectations.
Assist in problem-solving and process improvement initiatives to enhance efficiency and accuracy.
Under the direction of an underwriter, attach forms and process requested policy changes.
Build and maintain strong relationships with internal and external stakeholders.
Participate in special projects and other duties to support team and business goals.

Qualifications

High school diploma or equivalent required; associate or bachelor’s degree preferred.
1–3 years of related experience in underwriting support, insurance operations, or administrative services preferred.
Working knowledge of insurance terminology and basic underwriting processes.
Proficiency with Microsoft Office Suite and ability to learn new systems quickly.
Excellent attention to detail with strong organizational and time management skills.
Ability to manage multiple priorities in a fast-paced environment.
Strong written and verbal communication skills.
Customer-focused, team-oriented, and adaptable to change.

#LI-Hybrid

US Work Authorization

US Work Authorization required. Markel does not provide visa sponsorship for this position, now or in the future.

Pay information:

The base salary offered for the successful candidate will be based on compensable factors such as job-relevant education, job-relevant experience, training, licensure, demonstrated competencies, geographic location, and other factors. The salary for the position is $25 - $29 per hour with a 5% bonus potential.

Who we are:

Markel Group (NYSE – MKL) a fortune 500 company with over 60 offices in 20+ countries, is a holding company for insurance, reinsurance, specialist advisory and investment operations around the world.

We’re all about people | We win together | We strive for better

We enjoy the everyday | We think further

What’s in it for you:

In keeping with the values of the Markel Style, we strive to support our employees in living their lives to the fullest at home and at work. 

We offer competitive benefit programs that help meet our diverse and changing environment as well as support our employees’ needs at all stages of life.

All full-time employees have the option to select from multiple health, dental and vision insurance plan options and optional life, disability, and AD&D insurance.

We also offer a 401(k) with employer match contributions, an Employee Stock Purchase Plan, PTO, corporate holidays and floating holidays, parental leave.

Are you ready to play your part?

Choose ‘Apply Now’ to fill out our short application, so that we can find out more about you.

Caution: Employment scams

Markel is aware of employment-related scams where scammers will impersonate recruiters by sending fake job offers to those actively seeking employment in order to steal personal information. Frequently, the scammer will reach out to individuals who have posted their resume online. These "job offers" include convincing offer letters and frequently ask for confidential personal information. Therefore, for your safety, please note that:

All legitimate job postings with Markel will be posted on Markel Careers. No other URL should be trusted for job postings.

All legitimate communications with Markel recruiters will come from Markel.com email addresses.

We would also ask that you please report any job employment scams related to Markel to rarecruiting@markel.com.

Markel is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of any protected characteristic. This includes race; color; sex; religion; creed; national origin or place of birth; ancestry; age; disability; affectional or sexual orientation; gender expression or identity; genetic information, sickle cell trait, or atypical hereditary cellular or blood trait; refusal to submit to genetic tests or make genetic test results available; medical condition; citizenship status; pregnancy, childbirth, or related medical conditions; marital status, civil union status, domestic partnership status, familial status, or family responsibilities; military or veteran status, including unfavorable discharge from military service; personal appearance, height, or weight; matriculation or political affiliation; expunged juvenile records; arrest and court records where prohibited by applicable law; status as a victim of domestic or sexual violence; public assistance status; order of protection status; status as a smoker or nonsmoker; membership or activity in local commissions; the use or nonuse of lawful products off employer premises during non-work hours; declining to attend meetings or participate in communications about religious or political matters; or any other classification protected by applicable law. 

Should you require any accommodation through the application process, please send an e-mail to the rarecruiting@markel.com.

No agencies please.

Support Associate

#LI-Hybrid

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