Support Analyst - Trilingual (Portuguese Speaker)

The​ GFS  Tier 1 Support Analyst will serve as the first point of contact for internal C2O/PM users, Billing Ops and other internal departments. The Analyst will provide support and/or subject matter expertise for the contract entry function

What you’ll do

• Serve as the primary Tier 1 point of contact for internal departments and Billing Operations, providing initial troubleshooting and support.

• Resolve technical issues directly or coordinate with Tier 2 resources, ensuring all progress is tracked and resolutions are communicated to stakeholders.

• Collaborate with the Order-to-Cash (OTC) team to address cross-functional challenges and document system fixes through official Release Notes.

• Monitor critical system performance and maintain automated file-loading tools to ensure consistent operational uptime.

• Execute manual file transfers and fulfill specific client requests, including account setups and data migrations into the C2O system.

• Analyze recurring support trends to identify and implement strategic improvements to existing operational processes.

• Maintain data integrity and service standards by bridging the gap between automated workflows and manual administrative tasks.

What experience you need 

• 1–2 years of experience  in advanced  spreadsheet formulas and features, including VLOOKUP, HLOOKUP, IF/SUMIF/COUNTIF statements, and Pivot Tables.

• English level B2+/C1

• Portuguese level B2+/C1

• 1 year of  data analysis experience.

What could set you apart

• Technical Certifications: Advanced Excel Certification.

• Data Management: Experience auditing and synthesizing high-volume datasets (50,000+ rows) across multiple variables.

• Systems Expertise: Proficiency in Salesforce, ServiceNow, or comparable enterprise onboarding and CRM platforms.

• Analytical Rigor: Exceptional analytical skills with a proven ability to perform root-cause analysis and identify discrepancies within complex data structures.

• Quality Assurance: Acute attention to detail and a commitment to maintaining high data integrity standards.

Primary Location:

CRI-Sabana

Function:

Function - Finance

Schedule:

Full time