POSITION OVERVIEW:
The primary responsibility of the Inventory Operations Manager is to manage the strategic direction of Inventory in support of UBIF Reverse Logistics and Distribution inventory accounting, with authority for staffing, assignment, and coordination of all aspects of an effective inventory control program. Manage the day-to-day operations. Developing teams to utilize root cause methods to drive efficiencies in performance and internal metrics. As a Manager within Asurion you will promote teamwork, collaboration, quality/production standards, professionalism, and integrity to ensure that departmental results are delivered in accordance with Asurion Core Values.
ESSENTIAL JOB SKILLS/DUTIES:
Lead a team of 40+ employees, including 2-3 supervisors to drive and sustain world-class inventory counts, process, and controls that will execute cycle counting at high accuracy on a quarterly cadence
Responsible for developing and implementing inventory processes and controls for new business ventures, Reverse Logistics and facilities as the UROC SCM organization grows as well as various vendors, suppliers, and OEM’s
Responsible for managing inventory movement in and out of warehouse
Collaborate and support proactive business initiatives and continuous improvement opportunities both within department as well as throughout the UROC facility and greater Supply Chain organization
Serve as the primary contact for external, internal, and client/customer inventory auditors
Develop scalable practices and procedures in order to drive efficiencies, accountability and accuracy of inventory on hand and core return/RMA processing in warehouse
Maintain inventory accuracy performance reporting, root cause analysis and process improvement progress
Lead teams on the floor that own core return and RMA processing, part remanufacturing and other inventory accountability within warehouse
Prepare and present metrics to senior leadership
Lead all physical and special inventories as required
Audit transaction-processing activity
Develop accuracy improvement work-plans; assist in improving transaction timeliness and reconciling system fall-outs
Review and approve inventory adjustments
Monitor material movement process and procedures
Develop and implement all necessary job aids or reading materials
Coach employees to ensure their productivity meets or exceeds standards
Give guidance to other Asurion departments on physical material movement and processes.
Adheres to internal standards, policies and procedures
Performs other duties as assigned
Soft/Leadership Skills:
Active listener; strong communication - verbal and non-verbal. Ability to influence
Effective problem solver; works through ambiguity; provides options; executes well
Manages time; self-directed; provides guidance to more junior team members
Manages relationships with key stakeholders and ensures effective teamwork across team
Solid business acumen; anticipates obstacles and supports team's success
Leads change for team members and team's work
Team leader and supports team to ensure success. Develops trust-based relationships.
Proactively seek as well as provides coaching and feedback to team and peers
Engage, inspires team members. Effective at determining work to own and work to delegate. Drives for continuous improvement.
Accountable for performance of team, and ensuring a customer first mindset.
EDUCATION AND EXPERIENCE:
Required Education and Experience
College Degree or equivalent experience required.
5 years previous Logistics, Cycle Count, Reconciliation required with at least 2 years at supervisor level.
Must be organized, able to lead teams and activities and manage time efficiently
Must be able to interpret accuracy related performance reports and develop related corrective action activity.
Experience in analyzing business processes and recommending improvements to management
Must be able to document and deploy processes and procedures
Excellent understanding of Microsoft Office Suite with strong Excel experience required
Experience in interacting with other internal departments
Preferred Education and Experience
SQL fluency a plus
SUPERVISORY RESPONSIBILITIES:
Lead a team of 40+ reverse logistic employees
TRAVEL REQUIREMENTS:
Travels: Yes
Percent of time: 10%
Overnight required: Yes
PHYSICAL DEMANDS:
If one-third of the time – “seldom” or “occasionally” If one-third to two-thirds of the time or more occasionally to frequently” If more than two-thirds of the time – “constantly”]
Stationary Position -Frequently
Pushing/Pulling/Reaching - Frequently
Kneel - Seldom
Grab - Frequently
Bend - Frequently
Lift/carry over - 31- 50 LBS
Vision - Vision acuity to operate vehicle
Hearing - Receive detailed information if spoken to
NOTE: THIS JOB DESCRIPTION IS NOT DESIGNED TO COVER OR CONTAIN A COMPREHENSIVE LISTING OF ACTIVITIES, DUTIES OR RESPONSIBILITIES THAT ARE REQUIRED OF THE EMPLOYEE. DUTIES, RESPONSIBILITIES, WORKING CONDITIONS, PHYSICAL DEMANDS, AND ACTIVITIES MY CHANGE OR NEW ONES MAY BE ASSIGNED AT ANY TIME WITH OR WITHOUT NOTICE.
ASURION PROVIDES EQUAL EMPLOYMENT OPPORTUNITIES TO ALL EMPLOYEES AND APPLICANTS FOR EMPLOYMENT AND PROHIBITS DISCRIMINATION AND HARASSMENT OF ANY TYPE WITHOUT REGARD TO RACE, COLOR, RELIGION, AGE, SEX, NATIONAL ORIGIN, DISABILITY STATUS, GENETICS, PROTECTED VETERAN STATUS, SEXUAL ORIENTATION, GENDER IDENTITY OR EXPRESSION, OR ANY OTHER CHARACTERISTIC PROTECTED BY FEDERAL, STATE OR LOCAL LAWS.
THIS POLICY APPLIES TO ALL TERMS AND CONDITIONS OF EMPLOYMENT, INCLUDING RECRUITING, HIRING, PLACEMENT, PROMOTION, TERMINATION, LAYOFF, RECALL, TRANSFER, LEAVES OF ABSENCE, COMPENSATION AND TRAINING.