Supplier Spektrum Management Group Ltd

Spektrum supports apex purchasers (NATO, UN, EU, and National Government and Defence) and their Tier 1 supplier ecosystem with a wide range of specialist services. We provide our clients with professional services, specialised aerospace and defence sales, delivery, and operational subject matter expertise. We are looking for personnel to join our team and support key client projects.

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Who we are supporting 

The NATO Communication and Information Agency (NCIA) is responsible for providing secure and effective communications and information technology (IT) services to NATO's member countries and its partners. The agency was established in 2012 and is headquartered in Brussels, Belgium.

The NCIA provides a wide range of services, including:

• Cyber Security: The NCIA provides advanced cybersecurity solutions to protect NATO's communication networks and information systems against cyber threats.
• Command and Control Systems: The NCIA develops and maintains the systems used by NATO's military commanders to plan and execute operations.
• Satellite Communications: The NCIA provides satellite communications services to enable secure and reliable communications between NATO forces.
• Electronic Warfare: The NCIA provides electronic warfare services to support NATO's mission to detect, deny, and defeat threats to its communication networks.
• Information Management: The NCIA manages NATO's information technology infrastructure, including its databases, applications, and servers.

Overall, the NCIA plays a critical role in ensuring the security and effectiveness of NATO's communication and information technology capabilities.

The program

Assistance and Advisory Service (AAS)

The NATO Communications and Information Agency (NCI Agency) is NATO’s principal C3 capability deliverer and CIS service provider. It provides, maintains and defends the NATO enterprise-wide information technology infrastructure to enable Allies to consult together under Article IV, and, when required, stand together in the face of attack under Article V.

To provide these critical services, in the modern evolving dynamic environment the NCI Agency needs to build and maintain high performance-engaged workforce. The NCI Agency workforce strategically consists of three major categorise's: NATO International Civilians (NIC)'s, Military (Mil), and Interim Workforce Consultants (IWC)'s. The IWCs are a critical part of the overall NCI Agency workforce and make up approximately 15 percent of the total workforce.

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Role ID – 2025-0370

Role Background

The NATO Communications and Information Academy (NCI Academy) located in Oeiras, Portugal currently delivers NATO technical and operational training on a variety of hardware and software systems. In the light of these activities, the NCI Academy is looking to outsource the delivery of name of the course training, as well as the development and updates of the training materials, the management of course iterations and to provide SME support to NATO and National HQ as required. The contractor shall make available personnel capable of providing the services specified in this Statement of Work (SoW). The intent is to obtain the services of appropriate subject matter experts who can deliver training and update training materials.

The work shall involve Core GIS User training delivery, iteration management, courseware development and maintenance. Course iteration delivery shall be conducted at the NCI Academy in Oeiras.

Role Duties and Responsibilities

• Instructor Preparation: The Contractor must prepare in advance for the iteration, including reviewing and updating the available training material, preparing the lesson, and testing the practical exercises to ensure smooth training delivery.
• Iteration Preparation: The Contractor is responsible for ensuring, the training environment is prepared and all training materials are available and up to date for the students, aligned with Coordination and Support Branch, JISR Section Head and Quality Assurance.
• Course Delivery and Assessment: Successfully deliver the course iteration and complete all student assessments according to the supporting Course Control Documents (CCDs), lesson schedule, and lesson plan.
• Continuous Improvement Plan: Develop an end-of-course iteration continuous improvement plan within 5 working days of each iteration completion.
• Bug Reports and Lessons Identified: Provide bug reports and Lessons Identified within 5 working days of iteration completion.
• Align with additional instructions or Direction and Guidance (D&G) from the JISR Section Head.
• Course Content Review: Review the course content and present an adaptation plan to the GeoMetoc Branch of the JISRC and Academy Section Head.
• Module Creation: Create necessary modules and training material as agreed with the GeoMetoc Branch of the JISRC and Academy Section Head.
• Course Schedule Update: Update the course schedule, including a review of the Course Control Documents, identifying the need to create new Enabling Learning Objectives (ELO’s) or update existing objectives to reflect updated application capabilities.
• Lesson Plan Creation/Update: Create or update lesson plans as required.
• Record Maintenance: Maintain a record of changes.
• Upload Training Materials: Upload the final version of the training materials to the NCI Academy training network.
• Align with additional instruction or D&G from the JISR Section Head.
• Coverage of all subjects as per syllabus and teaching points.
• Utilization of existing review exercises and quizzes.
• Provision of individual feedback on formative assessments.
• Achieve at least 90% of students annually meeting all course objectives (formative and summative assessments).
• Ensure over 80% of students feel that the course learning objectives and the instructional delivery have been met satisfactorily, as determined by anonymous student satisfaction surveys.
• Provide value-added recommendations for continuous course improvement.
• Engage proactively with customer staff to ensure a suitable training system on-site for MTTs.
• Effectively use all the remote training tools available.
• Create or overhaul necessary modules and training materials as agreed with the GeoMetoc Branch of the JISRC and the Academy JISR Section Head in response to changes in CoreGIS Baseline.
• Update the course schedule, including reviewing the Course Control Documents (CCD’s) and identifying the need for new ELOs or updates to existing ones.
• Create or update lesson plans as required.
• Maintain a record of changes.
• Upload the final version of the training materials to the DevOps Platform and NCI Academy SharePoint Portal.

Essential Skills, Experience and Certifications

• The candidate has a NATO SECRET security clearance, provided by the national security organization valid at the time of submission of the bid and covering the period of the contract.
• At least 5 years’ experience working with the full DOTMLPFI aspects of the CoreGIS programme, particularly the Core GIS CONOPs and SOPs, and how these considerations affect the diverse training audience.
• At least 5 years’ hands-on experience in and knowledge of operating a CoreGIS Cartographic Workshop (CWS) in support of operations and exercises in a NATO context.
• Fluent in English and must be able to read and write technical and user documentation.
• At least 5 years’ experience in updating and creating training content and courseware that adheres to NATO standards as defined in Bi-Strategic Command Directive (Bi-SC Directive) 075-007.

Desirable Skills, Experience and Certifications

• Technically competent in both CoreGIS Desktop and server components
• Knowledge and experience of working with NCI Agency.
• Knowledge and experience of working with the NCI Academy.
• At least 3 years’ experience in delivery of existing NCI Academy Core GIS curriculum.
• NATO CIS Technical Instructor or equivalent qualification.
• Knowledge of modern education technologies (e.g. electronic whiteboards, training videos) and authoring tools.
• Experience with development of technical documentation, training materials and instructional aids.
• Experience working in an International environment with Military and Civilian elements.

Laguage

• Level 3 English language skills according to NATO STANAG 6001: Listening (3); Speaking (3); Reading (3); and Writing (3) or according to Common European Framework of Reference for Language level B2-C1/Upper Intermediate-Advanced level).

Working Location

• Oeiras, Portugal

Working Policy

• Onsite

Travel

• Some travel to other NATO sites may be required