Supplier Engagement Co-ordinator

JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Team Overview

Working within our UK Supplier Payables Support Team you will be part of an diverse and integral team that supports and delivers a professional customer focused experience for our suppliers / service partners enabling the continuity of service for Occupiers and Clients. The UK Supplier Payables Support Team sits within our core Client Financial Services (CFS) department providing operational and consultancy support to the Accounts Payable team located in India ensuring that our key aims are delivered; To pay all suppliers within 30 days, to manage supplier debt and minimise potential risks, to provide a first class customer service to all our stakeholders, to accurately and promptly resolve any supply chain hold ups (processing, queries & payments) and to provide insight, assistance and resolution to aged debt. 

The UK team will also be the key holders for all service delivery, compliance, KPI’s, reporting, legal, supplier engagement, client engagement, post handling, client/property transitions and any other ad-hoc activities.

Your responsibilities will involve:

• To provide support to the accounts payable team India with resolution / knowledge for query management tasks.
• To provide support to the accounts payable team India with analysing of all supplier documents that require detailed specialised review (VAT/overseas/other/headleases).
• To provide support to the accounts payable team India with resolution / knowledge for payable tasks (Duplicate/Debit balances).
• To work on any on shore clients as per standard UK Model
• To intercept UK post and ensure correct redirection.
• To intercept UK cheques received and ensure correct action and or redirection in line with process guidelines.
• To minimise and advertently reduce risk by urgently dealing with all legal documents and 3rd party collection agency’s (court judgements, summons, or bailiff actions)
• To attend and support supplier engagement meetings and debt management reviews with accounts payable India to minimise risk to service delivery.
• To occasionally be required to provide departmental reporting and updates.
• To assist in stakeholder expectations and delivery of client Key Performance Indicators (KPI) and Service Level Agreements (SLA)
• To lead and be active in all transition task relating to Suppliers and supporting other operational and finance teams within Sales, Loss of Management and Take on’s.
• To understand and support improvements within RICS, Compliance, ISAE and Quality & Assurance to deliver to our control environment and best practices.
• To assist on any CIS queries and sign off of monthly reporting
• Assist in any audit requirements as requested by 3rd party partners for both JLL and Clients.
• To contribute to JLL one team, by optimising and feeding back to line management on areas of improvements.
• To provide support, training, and development to peers.
• To occasionally be required to take part in projects.
• To manage any housekeeping both within individual and team functions.
• Any other Ad-hoc task not relating to accounts payable India.
   

You will need

Key Skills & Competency Framework

• People Skills
• Teamwork
• Ownership & Accountability
• Decision making & Judgement
• Planning & Organisation
• Technical, Knowledge and Improvements
• Familiarity in Microsoft Office products
• Competent and willing in learning how to navigate and manage new systems

Optional Experience but not a necessity

• Have some basic accounting background
• Problem solving
• Driving change
• Customer focused

What you can expect from us

We succeed together and believe the best inspire the best, so we invest in supporting each other, learning together, and celebrating our success.

Our Total Rewards program reflects our commitment to helping you achieve your career ambitions, recognizing your contributions, investing in your well-being, and providing competitive benefits and pay.

We can’t wait to see where your ambitions take you at JLL. Apply today!

Location:

On-site –Norfolk, GBR

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

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For additional details please see our career site pages for each country.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.