Supervisory Ombudsman

Supervisory Ombudsman

Department: Department of Labor

Location(s): Washington, District of Columbia

Salary Range: $169279 - $197200 Per Year

Job Summary: As a Supervisory Ombudsman, you will supervise the staff of the Ombudsman Office. Through the staff, you will facilitate the processing of the Office of the Ombudsman work products. This position is Outside the bargaining unit.

Major Duties:

• Major Duties The Office of Ombudsman (1) provides information and guidance on the benefits available under the Energy Employees Occupational Illness Compensation Program Act and on the requirements and procedures applicable to the provision of these benefits, (2) provides guidance and assistance to claimants, (3) makes recommendations to the Secretary of Labor on where to locate resource centers for the acceptance and development of claims, and (4) as required by law, submits an annual report to Congress which outlines the numbers and types of complaints, grievances, and requests for assistance received by the Ombudsman, and provides an assessment of the most common difficulties encountered by claimants and potential claimants during the year. The primary duties and responsibilities as the Supervisory Ombudsman include but are not limited to: Providing information on the benefits available under parts B and E of EEIOCPA and on the requirements and procedures applicable to the provision of such benefits. Providing guidance and assistance to claimants. Consulting with the Office of Workers' Compensations Programs (OWCP) concerning complaints received from claimants and potential claimants under Parts B and E of the EEOICPA and providing recommendations to OWCP and Department on the location of resource centers for the acceptance and development of claims for benefits under the EEOICPA. Conducting outreach activities to advise and educate the public about the responsibilities of the Ombudsman. As required by the statute, providing an annual report to Congress, which includes (1) the number and types of complaints, grievances, and requests for assistance received from claimants and potential claimants and (2) an assessment of the most common difficulties encountered by claimants and potential complainants under Parts B and E on the EEOICPA. Supervising the staff ensuring that the work is accurate, prepared correctly, and timely to meet the needs of the serviced population. Responsible for explaining and providing assistance and guidance concerning EEOICPA requirements; establishes objectives, time frames, priorities, and standards to meet the Office's mission relating to these requirements and makes major adjustments to achieve objectives; provides guidance and direction in resolving major problems that may arise. Planning and scheduling ongoing production-oriented work on a quarterly and annual basis or directs similar duration assignments. In addition, adjusts staffing levels or work procedures within the organizational unit(s) to accommodate higher echelons' resource allocation decisions; justifies the purchase of new equipment for work products; oversees the development of technical data, estimates, statistics, suggestions, and other information useful in determining which goals and objectives to emphasize; decides the methodologies to use in achieving work goals and objectives and in determining other management strategies and other duties assigned.

Qualifications: IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. POSITION TITLES ALONE CANNOT BE USED TO DETERMINE IF YOU ARE QUALIFIED. PLEASE LIST DATES IN MM/DD/YYYY FORMAT. THIS IS IMPERATIVE IN DETERMINING IF WHETHER YOU HAVE AT LEAST ONE YEAR OF CREDITABLE SPECIALIZED EXPERIENCE. DATES WILL NOT BE ASSUMED. For GS-15: Applicants must have 52 weeks of specialized experience equivalent to at least the next lower grade level GS-14 in the Federal Service. Specialized Experience is the experience that equipped the applicant with the particular knowledge, skills, and abilities (KSA's) to perform the duties of the position successfully, and that is typically in or related to the position to be filled. To be creditable, specialized experience must have been equivalent to at least the next lower grade level. Qualifying specialized experience for Supervisory Ombudsman, GS-15 includes: Providing guidance and assistance on the benefits available under such programs as: *Energy Employees Occupational Illness Compensation Program (EEOICP); Understanding a range of medical conditions, as well as regulations, policies and procedures, to analyze issues and tailor advice and recommendations with respect to benefits; Supervising or leading staff; Fostering communication and working relationships with both internal and external contacts to communicate requirements that relate to the application process or resolution of benefits issues; Compiling and organizing data and/or facts to identify missing, incomplete or conflicting information and to reach conclusions.

How to Apply: Persons who are deaf, hard of hearing, blind, or have speech disabilities, please dial 711 to access telecommunications relay services. To apply for this position, you must complete the initial online application, including submission of the required documentation specified in the Required Documents section. Your application and ALL required supplemental documents MUST be received by 11:59 pm Eastern Time on the vacancy closing date to receive consideration. Important - Save your information before the 30 minute system timeout! For help, go to USAJOBS Help Center. STEP 1 - Create USAJOBS Account on www.usajobs.gov, including Resume and Saved Documents. For each employment period, include start/end month & year and note full-time or part-time (if part-time, include # of hours worked per week) otherwise, your application may be considered incomplete. NOTE: In alignment with the Presidential Memorandum titled Merit Hiring Plan, dated May 29, 2025, applicants may only submit a resume limited to two (2) pages. Only the résumé uploaded under the 'Resume" document type in USAJOBS will be reviewed. If the resume submitted exceeds two (2) pages, the application will be deemed ineligible for further consideration. STEP 2 - Complete the 1st part of the application process (USAJOBS). Once you have identified a job on USAJOBS that you wish to apply for, click on the job title and then click the Apply button. For questions about the vacancy, contact the Agency Contact at the bottom of the announcement. Proceed through the steps noted at the top of the USAJOBS page. You will be able to select a resume and documents from your USAJOBS Account that you can submit as a package as part of your DOL application. In the final step, once you have certified your application, click the Continue to agency site button. STEP 3 - Complete the 2nd part of the application process (DOL). On the Department of Labor (DOL) page, create a DOL Account if you have not already and click Apply to this vacancy. Continue through the progress steps at the top of the DOL page. The 2nd progress step is where you answer the vacancy-specific questions. The 3rd progress step Documents is where you submit the required documents (only if applicable to you) specified in the Required Documents section of this vacancy. STEP 4 - On the Review and Submit step, verify each section of your application is complete and correct. In order to submit your application, you must have a check mark next to each section listed. If there is an X, return to the appropriate section and follow the prompts. When it is ready for submission, certify your application and click the Submit Application button. STEP 5 - Edit Application as needed by 11:59 pm Eastern Time of Closing Date by returning to USAJOBS, clicking the vacancy, then Update Application. To update your application, including supporting documentation: During the announcement open period, return to your USAJOBS account, find your application record, and click Edit my application. This option will no longer be available once the announcement has closed. To view the announcement status or your application status: Visit https://www.usajobs.gov/Help/howto/application/status/. Your application status page is where you can view your application status, USA Hire assessment completion status, and review your notifications sent by the hiring agency regarding your application. NOTE: It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date. For more detailed information on applying for positions with DOL click here to view the U.S. Department of Labor, How to Apply website.

Application Deadline: 2026-03-25