Supervisory Medical Support Assistant

Supervisory Medical Support Assistant

Department: Department of Veterans Affairs

Location(s): Corpus Christi, Texas, McAllen, Texas

Salary Range: $50460 - $65599 Per Year

Job Summary: The Supervisory Medical Support Assistant (MSA) has full responsibility for supervising administrative patient support staff in an outpatient or interdisciplinary setting. Mental Health provides medical administrative support to direct patient care throughout the VA Texas Valley Coastal Bend Health Care System (VATVCBHCS).

Major Duties:

• VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo Total Rewards of a Allied Health Professional Assignments at this level include, but are not limited to the following: Responsible for implementing and maintaining Advanced Clinic Access principles. Stays abreast of clinic wait time issues, both length of time to appointment and actual time spent waiting for the provider. Functions as customer service leader in the clinic and trains staff on customer service principles. Assesses patient satisfaction on a periodic basis. Investigates and problem solves patient care issues to include patient complaints and congressional inquiries. Provides orientation to new medical support assistant staff concerning administrative functioning of the clinic. Trouble shoots information technology issues to include use of CPRS and VISTA Imaging and hardware issues. Manages clinic supplies and equipment by interfacing with SPD and Biomedical Engineering. Maintains physical plant of the clinic by ensuring cleanliness and functionality of surroundings. Discusses, investigates, and responds to employee grievances and dissatisfactions in order to resolve conflicts. Responsible for oral and written presentations at large staff meetings.-Provide ongoing training and assistance to new and incumbent personnel regarding office polies and procedures. Organizes and realigns the workforce to maximize productivity by reviewing clinical profiles and work ethics for maximum utilization of clinic capacity. Administer the internal review, quality, and productivity initiatives for the organization and generate required reports. Monitors no-shows to clinic and assists in appropriate disposition of such patients, monitors clinic functions for quality improvement opportunities, and anticipate needed changes based on data and recommends appropriate action or suggests appropriate alternatives. Daily monitoring of workload capture and view alerts (VA Alerts). Oversight to assists providers in completing encounters and clinical reminders. Daily monitoring of incoming consults to ensure timely and appropriate scheduling. Assists providers in the discharge of patients back to Primary Care as appropriate. Anticipates staff shortages and adjusts clinic schedule accordingly. Work Schedule: Monday to Friday, 8:00 am - 4:30pm Recruitment Incentive (Sign-on Bonus): Not Authorized Permanent Change of Station (Relocation Assistance): Not authorized Pay: Competitive salary and regular salary increases. When setting pay, a higher step rate of the appropriate grade may be determined after consideration of higher or unique qualifications or special needs of the VA (Above Minimum Rate of the Grade). Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year) Selected applicants may qualify for credit toward annual leave accrual, based on prior [work experience] or military service experience. Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child. Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66. Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement) Telework: Not available Virtual: This is not a virtual position. Functional Statement #: 53746-F Permanent Change of Station (PCS): Not authorized

Qualifications: Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met. Basic Requirements: United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. Education. High School diploma, General Education Development equivalency certificate, or proficiency certificate from State or territorial-level Board of Department of Education. English Language Proficiency. MSAs must be proficient in spoken and written English in accordance with VA Handbook 5005, Part II, Chapter 3, Section A, paragraph 3.j. Licensure/Certification/Registration. None May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria). Grade Determinations: Medical Support Assistant, GS-07 Experience: One year of experience equivalent to the GS-6 grade level leading or supervising MSAs or equivalent administrative patient support staff in a non-VA medical inpatient, outpatient, or interdisciplinary setting. Ability to provide the full range of administrative and supervisory duties [to at least one subordinate MSA supervisor or team leader in a patient support setting which includes assignment of work, performance evaluations, selection of staff, and recommendation of awards and/or advancements. Ability to collaborate, communicate, and demonstrate customer service and interpersonal skills with internal and external customers to ensure quality/continuity of care and ensure compliance with established policies and regulations. Ability to provide briefings, orientations, staff development, and training [in a patient support setting]. Ability to manage fiscal matters, forecast resource and equipment needs, and identify budget needs. Advanced knowledge of managing or leading patient support staff in a clinic. This includes independently utilizing reference sources, decision making, and 13 empowering the team to collaborate and resolve problems within a complex systems environment. Preferred Experience: Knowledge in personnel management, organizational structuring and strategic planning Possess interpersonal skills to motivate direction to diverse staff and solve complex administrating problems Must be capable of functioning independently and making complex decisions Ability to use computer applications such as Microsoft Outlook, Power Point, Word, and excel Reference: For more information on this qualification standard, please visit https://www.va.gov/ohrm/QualificationStandards/. The full performance level of this vacancy is GS-06. The actual grade at which an applicant may be selected for this vacancy is in the range of GS-06. Physical Requirements: The work is sedentary. Some work may require movement between offices, hospitals, warehouses, and similar areas for meetings and to conduct work. Work may also require walking/standing, in conjunctions with travel to and attendance at meetings and/or conferences away from the work site. Incumbent may carry and lift light items weighing less than 15 pounds.

How to Apply: All applicants are encouraged to apply online. To apply for this position, you must complete the full questionnaire and submit the documentation specified in the Required Documents section below. The complete application package must be submitted by 11:59 PM (ET) on 05/01/2026 to receive consideration. To preview the questionnaire click https://apply.usastaffing.gov/ViewQuestionnaire/12926602. To begin, click Apply Online to create a USAJOBS account or log in to your existing account. Follow the prompts to select your USA JOBS resume and/or other supporting documents and complete the occupational questionnaire. Click Submit My Answers to submit your application package. NOTE: It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date.

Application Deadline: 2026-05-01