Supervisory Medical Management Specialist

Supervisory Medical Management Specialist

Department: Department of Veterans Affairs

Location(s): Louisville, Kentucky

Salary Range: $74678 - $97087 Per Year

Job Summary: The incumbent's primary functions will be to manage, direct, supervise, and coordinate the administrative staff supporting all of the outpatient areas within the Clinic Support Section, such as Primary care, mental health, as well as both the medical and surgical subspecialty and ancillary clinics.

Major Duties:

• This job opportunity announcement (JOA) will be used to fill one (1) full-time, permanent GS-0301-11, Supervisory Medical Management Specialist (Chief, Clinical Support) vacancies at the Louisville, KY Veteran Affairs Medical Center (VAMC), with Business Office Service. One Supervisory Medical Management Specialist (Chief, Clinical Support) position will oversee the CBOCs. One Supervisory Medical Management Specialist (Chief, Clinical Support) position will oversee Medical Center clinics. The Supervisory Medical Management Specialist (Chief, Clinical Support) manages, directs, supervises, and coordinates the administrative staff supporting the outpatient areas with the the Patient Benefits Section such as primary care, mental health, both the medical and surgical subspecialty clinics. Responsible for the managing, directing, training, productivity, and public relations of staff; quality improvement activities; as well as the implementation and monitoring of administrative procedures and plans crossing all clinical services and disciplines. Resolves significant problems, consult & RTC tracking, pre-registration, workload, etc. Duties will include but are not limited to: Manages, organizes, supervises, and coordinates the administrative staff supporting the operations of a program responsible for patient examinations and outpatient treatment. Organizes the workload and establishes the priorities of others; assigning duties. Resolves a wide variety of problems. Implements and monitors administrative procedures, training, public relations of staff and quality improvement activities. Establishes appropriate administrative and operational procedures for the coordination of clinic scheduling, consult tracking, return to clinic orders, pre-registration, workload reporting, encounter action required, access list, missed opportunities, patient wait times, etc. Resolves significant, high profile problems interfering with efficiency of operations impacting on services provided. Applies analytical and evaluative techniques to identify, review and resolve issues affecting the administrative support of the delivery of health care services. Develops monitors to analyze the success of initiatives. Develops plans and provides recommendations regarding the most cost advantageous, efficient, and or highest quality medical support opportunities. Writes and coordinates policies, correspondence, and deals with issues affecting patients, staff, and visitors. Combines comprehension of economic principles and automation capabilities, performs operational and statistical analysis, preparing comprehensive reports for submission to appropriate officials. Performs trend and utilization analysis and directs program development, adjustment, or implementation based on findings. Monitors and evaluates to ensure quality and appropriate services are provided. Develops, implements and follows a comprehensive quality assurance plan through the use of balanced scorecards and other measures. Ensures that training, re-training, orienting and advising staff is common due to the demands and changing environment. Other duties as assigned. Work Schedule: Monday-Friday 8:00am-4:30pm Telework: ADHOC as determined by agency. Position Description/PD#: Supervisory Medical Management Specialist/PD004978 Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized Financial Disclosure Report: Not required

Qualifications: To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 03/09/2026. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-11 position you must have served 52 weeks at the GS-09. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience and/or education as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-09 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Supervising, planning, directing, and managing both technically and administratively a wide variety of complex programs of a medical center primarily outpatient clerical and administrative staff; Thorough knowledge of VA policies, directives, and regulations concerning Business Office Programs; Coordinating, planning, implementing and training for all outpatient clerical and administrative staff; Performing analytical and evaluative methods to determine program effectiveness and knowledge of advanced scheduling techniques and personnel logistics to insure adequate staff coverage; Performs problem analysis on utilization reports and cost trend data, and identifies strategies to improve provider access, reduce administrative burdens, capture workload and improve the cost effectiveness of the outpatient clinics; Assisting with budget plans each year; Planning, formulating, and implementing budget requirements to include staffing, overtime, and purchasing additional and replacement equipment, supplies and services, coordinating the needs of the clinics; Establishing, developing, and implementing comprehensive policies, processes and procedures through direct contact, telephone and/or written guidelines; Providing oversight by planning and recommending selections, promotions, status changes, awards, disciplinary actions and separations. OR, Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have a Ph. D. or equivalent doctoral degree, or three full years of progressively higher-level graduate education leading to such a degree. That demonstrates the KSA for the position (TRANSCRIPTS REQUIRED). OR, Combination: Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience and education beyond the first two years of graduate education that demonstrates the KSAs for the position (TRANSCRIPTS REQUIRED). You will be rated on the following Competencies for this position: Communication Leadership Organizational Performance Analysis Planning and Evaluating Veteran and Customer Focus Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The work is primarily sedentary. There is walking, bending and reaching required such as for filing or locating material, and carrying items such as reports, documents, and supplies. Entering data and word processing on a personal computer may result in physical problems from the effects of repetitive motion and eyestrain. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

How to Apply: All applicants are encouraged to apply online. To apply for this position, you must complete the questionnaire and submit the documentation specified in the Required Documents section below. The complete application package must be submitted by 11:59 PM (ET) on 03/09/2026 to receive consideration. To preview the questionnaire click https://apply.usastaffing.gov/ViewQuestionnaire/12899919. To begin, click Apply Online to create a USA JOBS account or log in to your existing account. Follow the prompts to select your USA JOBS resume and/or other supporting documents and complete the occupational questionnaire. Click Submit My Answers to submit your application package. NOTE: It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date. Beginning September 27, 2025, Federal agencies will only accept resumes up to two pages in length to comply with the Merit Hiring Plan. Resumes longer than two pages will result in ineligibility for further consideration for the position. USAJOBS will not allow you to upload or build resumes longer than two pages, and you will need to update the resumes in your profile before applying for a job. Resumes should include information relevant to the knowledge, skills, abilities, and competencies of the position to which you are applying. VA is unable to make assumptions about qualifications if not clearly listed. Resumes must be legible so they can be reviewed for eligibility, minimum qualifications and other position requirements listed in the job announcement. Your resume must be 5MB or less. We recommend saving and uploading your resume as a PDF to maintain formatting and number of pages. We also accept GIF, JPG, JPEG, PNG, RTF, TXT, PDF, ODT or Word (DOC or DOCX). We do not accept PDF portfolio files. We recommend using a sans-serif font size like Lato, if available. Other widely available options are Calibri, Helvetica, Arial, Verdana, Open San Source Sans Pro, Roboto or Noro Sans. Make your page margins 0.5 inches. Consider using 14-point size font for titles and 10-point for the main text in your resume. The resume builder can help you create a resume using these recommendations and uses the information in your USAJOBS profile to help you get started. Helpful Hints for Creating a Two-Page Resume: Prioritize most relevant and recent experience Use concise, results focused language Align language from the job announcement Focus on demonstrating skills and competencies Remove outdated or unrelated experience Use the USAJOBS resume builder Additional guidance on this new requirement and resume building tools can be found at: https://help.usajobs.gov/faq/application/documents/resume/page-limit https://www.opm.gov/policy-data-oversight/hiring-information/merit-hiring-plan-resources/applicant-guidance-on-the-two-page-resume-limit/ The Career Transition Assistance Plan (CTAP) provide eligible displaced Federal/VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified for this vacancy. To be well-qualified: applicants must possess experience that exceeds the minimum qualifications of the position including all selective factors, and who are proficient in most of the required competencies of the job. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/. During the application process you may have an option to opt-in to make your resume available to hiring managers in the agency who have similar positions. Opting in does not impact your application for this announcement, nor does it guarantee further consideration for additional positions.

Application Deadline: 2026-03-09