Supervisory Medical Administration Specialist

Supervisory Medical Administration Specialist

Department: Department of Veterans Affairs

Location(s): Indianapolis, Indiana

Salary Range: $75374 - $97991 Per Year

Job Summary: The incumbent serves as the Assistant Chief, Outpatient Scheduling. The primary purpose of this position is to provide advice to HAS Leadership related to a complex outpatient medical care program. The incumbent is required to maintain in-depth administrative knowledge and possess complex managerial skills to support access for Veterans with medical and mental health needs.

Major Duties:

• The incumbent is responsible for determining and implementing recommendations for improved clinic access, ensuring timely scheduling of routine, urgent and emergent clinical appointments for Veterans, as well as matters related to resource allocation, program development, supervision, managing the scheduling processes, policies, and procedures. Typical work assignments include: The incumbent serves as the medical administration liaison and point of contact for all CBOCs and Call Centers. The incumbent is responsible for the daily program planning, future planning, and administration of CBOC and Call Center operations. The incumbent manages staffing, budgeting, procuring, and training for the CBOCs and Call Centers. The incumbent participates in HAS strategic planning initiatives in collaboration with other members of the HAS Leadership Team. The incumbent prepares scheduling and call center reports and provides presentations to Deputy Chief/Chief, clinical leadership, and RLRVAMC ELT. Monitors and implements process improvement plans for scheduling and call center metrics. The incumbent is delegated authority under the Deputy Chief to make procedural changes, decisions, workload assignments and commitments within the section. The incumbent assigns work requirements to ensure adequate coverage/staffing is available, coordinates activities, maintains workflow, ensures consistency in system operations, and resolves complex technical work issues not covered by established policies and/or VHA directives. Assures employees receive appropriate training and are knowledgeable and skillfully trained to perform their associated tasks by providing departmental oversight. Ensures that all subordinate staff attend mandated scheduling training. The incumbent is directly responsible for the personnel management and program management of CBOC and Call Center operations at the RLRVAMC. Specifically, this involves planning, directing, completing, and controlling assigned projects, as well as ensuring compliance with VHA directives, handbooks, etc. in carrying out patient processing and scheduling activities. The incumbent assists in the oversight and management of multiple Fund Control Points (FCPs) utilized for direct patient processing activities in the section. Work Schedule: Monday - Friday 7:30 AM- 4:00 PM Position Description/PD#: Supervisory Medical Administration Specialist/PD933720 Financial Disclosure Report: Not Required Travel Required: Occasional travel may be required as needed for this position. Telework: Adhoc Remote: Not Available Virtual: Not Available

Qualifications: To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 04/25/2026. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. Specialized Experience: You qualify for the GS-11 grade level if you possess one year of specialized experience equivalent to the GS- 09 grade level or equivalent pay band in the Federal service performing the following duties: Examples of specialized experience include but are not limited to: required to maintain in-depth administrative knowledge and possess complex managerial skills to support access for Veterans with medical and mental health needs. The incumbent is responsible for determining and implementing recommendations for improved clinic access, ensuring timely scheduling of routine, urgent and emergent clinical appointments for Veterans, as well as matters related to resource allocation, program development, supervision, managing the scheduling processes, policies, and procedures. OR, Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have successfully completed Ph.D. or equivalent doctoral degree or 3 full years of progressively higher level graduate education leading to such a degree or LL.M., if related. None- 1 year equivalent to at least GS-9. TRANSCRIPTS REQUIRED You will be rated on the following Competencies for this position: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The work is primarily sedentary but also demands some standing, walking, bending, lifting, and carrying of charts, folders, forms, and miscellaneous supplies to various locations within the HCS for meetings. The incumbent frequently walks to various parts of the health care system including patient care areas. Placement Policy: The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion. The position may be filled by reassignment, change to lower grade, transfer, appointment, or reinstatement. Management may use any one or any combination of these methods to fill the position. It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.

How to Apply: Please read the entire announcement and all the instructions before you begin an application. To apply for this position, you must complete the initial online application, to include the initial online questionnaire and submission of the required documentation specified in the How to Apply and Required Documents section. The complete application package must be submitted by 11:59 PM (ET) on the closing date of the announcement to receive consideration. To preview the application questionnaire, click https://apply.usastaffing.gov/ViewQuestionnaire/12942478. The application process is as follows: To begin, click Apply Online to create a USA JOBS account or log in to your existing account. Follow the prompts to select your USA JOBS resume and/or other supporting documents. Click the Submit Application button prior to 11:59 PM (ET) on the announcement closing date, 04/25/2026. NOTE: It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date. Beginning September 27, 2025, Federal agencies will only accept resumes up to two pages in length to comply with the Merit Hiring Plan. Resumes longer than two pages will result in ineligibility for further consideration for the position. USAJOBS will not allow you to upload or build resumes longer than two pages, and you will need to update the resumes in your profile before applying for a job. Resumes should include information relevant to the knowledge, skills, abilities, and competencies of the position to which you are applying. VA is unable to make assumptions about qualifications if not clearly listed. Resumes must be legible so they can be reviewed for eligibility, minimum qualifications and other position requirements listed in the job announcement. Your resume must be 5MB or less. We recommend saving and uploading your resume as a PDF to maintain formatting and number of pages. We also accept GIF, JPG, JPEG, PNG, RTF, TXT, PDF, ODT or Word (DOC or DOCX). We do not accept PDF portfolio files. We recommend using a sans-serif font size like Lato, if available. Other widely available options are Calibri, Helvetica, Arial, Verdana, Open San Source Sans Pro, Roboto or Noro Sans. Make your page margins 0.5 inches. Consider using 14-point size font for titles and 10-point for the main text in your resume. The resume builder can help you create a resume using these recommendations and uses the information in your USAJOBS profile to help you get started. Helpful Hints for Creating a Two-Page Resume: Prioritize most relevant and recent experience Use concise, results focused language Align language from the job announcement Focus on demonstrating skills and competencies Remove outdated or unrelated experience Use the USAJOBS resume builder Additional guidance on this new requirement and resume building tools can be found at https://help.usajobs.gov/faq/application/documents/resume/page-limit https://www.opm.gov/policy-data-oversight/hiring-information/merit-hiring-plan-resources/applicant-guidance-on-the-two-page-resume-limit/ During the application process you may have an option to opt-in to make your resume available to hiring managers in the agency who have similar positions. Opting in does not impact your application for this announcement, nor does it guarantee further consideration for additional positions.

Application Deadline: 2026-04-25