Supervisory IT Program Manager (Portfolio Director)

Supervisory IT Program Manager (Portfolio Director)

Department: Department of Veterans Affairs

Location(s): Salt Lake City, Utah, Seattle, Washington, Phoenix, Arizona, Los Angeles, California, San Francisco, California, Denver, Colorado, Washington, District of Columbia, Miami, Florida, Atlanta, Georgia, Chicago, Illinois, Indianapolis, Indiana, New Orleans, Louisiana, Boston, Massachusetts, Minneapolis, Minnesota, Kansas City, Missouri, Albuquerque, New Mexico, New York, New York, Oklahoma City, Oklahoma, Portland, Oregon, Austin, Texas

Salary Range: $147945 - $192331 Per Year

Job Summary: This position is located in the Department of Veterans Affairs (VA), Office of Information and Technology (OIT), Product Delivery Service (PDS). The role oversees portfolio and program management, supervising staff and resources for planning, execution, and evaluation of major VA IT initiatives. Advises leadership on IT planning, budgeting, acquisition, and delivery; manages development and sustainment of systems and architectures; and oversees computing and software services.

Major Duties:

• OIT Mission: The mission of the Office of Information and Technology (OIT) is to collaborate with our business partners to create the best experience for all Veterans. OIT Vision: To become a world-class organization that provides a seamless, unified Veteran experience through the delivery of state-of-the-art technology. Major Duties: Oversees the development of detailed program/project plans, tasks, schedules, and ensures identification of required milestone dates through coordination with IT Project Managers and stakeholders, to ensure proper sequencing of events, work efforts, and resources to accomplish objectives. Keeps all parties informed of project status, changes in requirements, changes in resources, and impacts on meeting established project timelines, tasks, milestones, and objectives. Coordinates with stakeholders to ensure appropriate interests are represented, functional requirements are included in analyses and designs, implements Government and industry best practices and tools within the assigned program areas, business practices are addressed and/or redesigned, and stakeholder feedback is incorporate. Elicits customer support in the development of acquisitions, scope, and finalizing programs/ project schedule while reducing product risk. Position Description Title/PD#: Supervisory IT Program Manager (Portfolio Director)/PD18576A Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized Financial Disclosure Report: Yes Telework: Adhoc telework may be authorized at management discretion. Travel Required: Up to 25% travel may be required, as needed, for this position. Work Schedule: Monday - Friday, 8:00 AM - 4:30 PM Compressed/Flexible: As determined by the Agency Policy Virtual: This is NOT a virtual position. Physical Demands: The work is sedentary. Some work may require walking and standing in conjunction with travel and to attendance at meetings and conferences away from the work site. Working Conditions: The work often requires long hours to meet project deadlines and to devise corrective action and solutions to unexpected technical and/or management crises resulting in sometimes highly stressful work situations. The responsibilities of the position require occasional travel and may subject the incumbent to various resultant environmental changes. Designated Drug Testing Position: Not applicable

Qualifications: To qualify for this position, applicants must meet all requirements by the closing date of this announcement. Applicants must meet all requirements when a request is received to fill a vacancy. You may qualify based on your experience as described below: Basic Requirements: Experience: Experience must be IT related; the experience may be demonstrated by paid or unpaid experience and/or completion of specific, intensive training (for example, IT certification), as appropriate. For all positions individuals must have IT-related experience demonstrating each of the five competencies listed below. The employing agency is responsible for identifying the specific level of proficiency required for each competency at each grade level based on the requirements of the position being filled. Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. AND Selective Placement Factor: In addition to the minimum qualifications described above, you must meet the following requirement(s) to be considered qualified for the position: Expert-level experience managing multi-million-dollar IT programs, including planning, execution, risk management, and cross-functional coordination. AND Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-14 in the normal line of progression for the occupation in the organization. Specialized experience is defined as: managing a portfolio of complex IT programs or products from conception through delivery, including defining program scope, developing acquisition or implementation strategies, and ensuring alignment with organizational goals. Leading cross-functional teams of technical and business stakeholders to design, develop, deliver, and optimize digital services that improve end-user experience and operational outcomes. Applying Agile or hybrid project management practices to plan, prioritize, and execute product roadmaps, manage backlogs, and coordinate iterative releases across multiple delivery teams. Overseeing vendor or contractor performance, ensuring compliance with federal IT policies, cybersecurity standards, accessibility requirements, and quality assurance processes. Using data, analytics, and user research to evaluate product performance, improve service delivery, and drive continuous improvement across digital channels. Communicating program objectives, risks, tradeoffs, and progress to senior leadership, and preparing briefings, reports, or recommendations to support strategic decision-making. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members

How to Apply: All applicants are encouraged to apply online. To apply for this position, you must complete the occupational questionnaire and submit the documentation specified in the Required Documents section. The complete application package must be submitted by 11:59 PM (EST) on 05/13/2026 to receive consideration. To preview the questionnaire click https://apply.usastaffing.gov/ViewQuestionnaire/12952981. 1. To begin, click Apply Online to create a USAJOBS account or log in to your existing account. Follow the prompts to select your USAJOBS resume and/or other supporting documents and complete the occupational questionnaire. 2. Click Submit My Answers to submit your application package. NOTE: It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date. You may check the status of your application at any time by logging into your USA Jobs account and clicking on Applications. Information regarding your application status can be found in the USAJobs Help Center. To return to an incomplete application, log into your USAJOBS account and click Update Application in the vacancy announcement. You must re-select your resume and/or other documents from your USAJOBS account or your application will be incomplete.

Application Deadline: 2026-05-13