Department: Department of the Air Force
Location(s): Edwards AFB, California, Eglin AFB, Florida, Arnold AFB, Tennessee
Salary Range: $89508 - $138370 Per Year
Job Summary: Veteran's preference does not apply to DHA recruitment. Click on "Learn more about this agency" button below to view Eligibilities being considered and other IMPORTANT information. The primary purpose of this position is to serve as a first level supervisor, providing planning, directing, organizing, and exercising control over nonsupervisory employees assigned to the Emergency Communications Center
Major Duties:
Qualifications: Experience requirements are described in the Office of Personnel Management (OPM) Qualification Standards for General Schedule Positions, https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/0300/miscellaneous-administration-and-program-series-0301/. SPECIALIZED EXPERIENCE: Applicants must have at least 1 year (52 weeks) of specialized experience at the next lower broadband NH-02, equivalent to the next lower grade GS-11 or equivalent in other pay systems. Specialized experience is described as: planning, organizing, and directing the activities of the emergency communications center at least 25% of the time, ensuring that all emergency response agencies comply with legal and regulatory requirements and meet customer needs. NOTE: Due to the use of 120-day rosters, this period of experience may be completed within 120 days of the closing date of this announcement. IDEAL CANDIDATE STATEMENT: Looking for a Full-Time Emergency Communications Center (ECC) Manager to work at the 96 Test Wing, 96 Civil Engineer Group, 96 Civil Engineer Squadron, Fire & Emergency Services Flight (96 CES/CEF) at Eglin AFB, in Florida, to serve as a first level supervisor, providing planning, directing, organizing and exercising control over nonsupervisory employees assigned to the communications center. KNOWLEDGE, SKILLS AND ABILITIES (KSAs): Your qualifications will be evaluated on the basis of your level of knowledge, skills, abilities and/or competencies in the following areas: 1. Knowledge of operations for Central 911 emergency communications center, fire, law enforcement and emergency medical services (EMS). 2. Knowledge of safety and security regulations, practices, and procedures. 3. Ability to plan, organize, motivate, mentor and direct and appraise the functions and staff of a large organization. 4. Ability to communicate effectively, both orally and in writing using a calm and stable demeanor while dealing with emergency situations, time required to complete the job, availability of materials, tool requirements, and priority reassessment. 5. Knowledge of federal laws, statutory and administrative codes, ordinances and regulations related to public safety communications as well as training and certification standards for Emergency Fire Dispatch, Emergency Medical Dispatch (EMD), and Enhanced Telecommunicator certification. 6. Knowledge and experience with computer operations, Computer Aided Dispatching Systems, dispatch systems, protocols, radio systems, and interoperability as applied to law enforcement, fire and EMS. 7. Knowledge of principles and methods of 911 emergency telephone systems and standard telephone operations, Federal Communications Commission Rules and regulations. 8. Ability to collect and interpret facts, analyze, evaluate, and make sound decisions. PART-TIME OR UNPAID EXPERIENCE: Credit will be given for appropriate unpaid and or part-time work. You must clearly identify the duties and responsibilities in each position held and the total number of hours per week. VOLUNTEER WORK EXPERIENCE: Refers to paid and unpaid experience, including volunteer work done through National Service Programs (i.e., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student and social). Volunteer work helps build critical competencies, knowledge and skills that can provide valuable training and experience that translates directly to paid employment.You will receive credit for all qualifying experience, including volunteer experience.
How to Apply: The complete Application Package must be submitted by 11:59 PM (ET) on 03/17/2026 To preview the Application Questionnaire, please click the following link:https://apply.usastaffing.gov/ViewQuestionnaire/12899817 To begin the process, click the Apply Online button to create an account or log in to your existing USAJOBS account. Follow the prompts to complete the application questionnaire. Please ensure you click the Submit My Application button at the end of the process. To apply for this position, you must provide a complete Application Package which includes: 1. Your Resume. If you submit more than one resume, only the most recent will be reviewed. The "most recent" is considered the resume with the latest timestamp. Resumes may not exceed two pages. The two-page resume ensures the most relevant experience is reviewed and considered, which is a common practice in both the public and private sectors. Resumes exceeding two pages will be removed from consideration. Additional information on how to complete or update your resume may be located here. For qualification determination your resume must contain hours worked per week and dates of employment (i.e., month/year to month/year or month/year to present). If your resume does not contain this information, your application may be marked as insufficient, and you will not receive consideration for this position. If you are a current Federal employee or previous Federal employee, provide your pay plan, series and grade, i.e. GS-0301-09. Current Federal Civilian Employees may list any relevant performance related rating (given within the last three years) and/or incentive awards in your resume. Do NOT include photographs, inappropriate material, inappropriate content, nor personal information such as age, gender, religion, social security number, etc., on your resume. If the resume you submit contains such information you will not be considered for this vacancy. Your name, first and last, MUST be included on your resume. 2. A complete Application Questionnaire 3. Additional Required Documents (see Required Documents section). Ensure all submitted documents contain your full name. 4. Help recruiters find you. Make your resume and profile searchable, which means recruiters may contact you about possible jobs. Additional information may be located here. OPTIONAL DOCUMENTS: Performance Appraisals for Current Federal Civilian Employees - Most recent performance appraisals (dated within last 3 years) showing the official rating of record, signed by a supervisor, or statement why the performance appraisal is unavailable. Awards for Current Federal Civilian Employees - List any awards received within the last 3 years on the resume. Note: Applicant must not submit award Notification of Personnel Actions (SF50s). PLEASE NOTE: It is the applicant's responsibility to verify that information entered and/or uploaded, (i.e., resume) is received, accurate, and submitted by the closing date. You may verify your documents have been processed with your application package successfully. You can access your USAJOBS account to do so by clicking here. Uploaded documents may take up to one hour to clear the virus scan. Human Resources WILL NOT modify or change any answers submitted by an applicant.
Application Deadline: 2026-03-17