Department: Department of Homeland Security
Location(s): Washington, District of Columbia
Salary Range: $143913 - $187093 Per Year
Job Summary: Joining the Secret Service, Office of the Chief Information Officer, Network Management Section, IT & Communications Infrastructure Branch, IT Operations Program, provides an opportunity to leverage your technological expertise to maintain and modernize the US Secret Service's Information Technology and Communications infrastructure. For definitions of terms found in this announcement, please click here.
Major Duties:
Qualifications: To be considered qualified for this position you must meet the following qualification requirements for the respective grade level in which you are applying. Applicants must demonstrate that they meet the Basic Requirements AND Minimum Qualification requirements as listed below: BASIC REQUIREMENTS: Possess information technology related experience demonstrating each of the four required competencies A. Attention to Detail: Ensuring IT programs are in compliance with cybersecurity policies and/or standards B. Customer Service: Interpreting IT security guidelines or policies to meet customer needs C. Oral Communication: Communicating organizational security policies and procedures to stakeholders D. Problem Solving: Providing solutions to cybersecurity issues to meet short and long-term goals. IN ADDITION TO MEETING THE BASIC REQUIREMENTS ABOVE, YOU MUST ALSO MEET THE FOLLOWING MINIMUM QUALIFICATIONS: You qualify for the GS-14 level (starting salary $143,913.00) if you possess one year of specialized experience equivalent to the GS-13 level performing duties such as: Managing and tracking tasks for IT projects, including creating project plans and acquisition requirements. Administering and operating large-scale infrastructure hardware and services. Developing and maintaining business, systems, and information processes to support enterprise missions. Maintaining up-to-date configuration documentation. Identifying and resolving system performance issues. Time-in-Grade Requirements: Under competitive merit promotion procedures, any individual who is currently holding, or who has held within the previous 52 weeks, a General Schedule position under a non-temporary appointment in the competitive or excepted service, must meet "time-in-grade" requirements (have served 52 weeks at the next lower grade of the grade for which you are applying). Time-In-Grade requirements also apply to current competitive service employees applying for a Veterans Employment Opportunities Act of 1998 (VEOA) appointment. NOTE: All current or former Federal employees must provide a copy of their SF-50, "Notice of Personnel Action" that indicates proof of status and time-in-grade eligibility. The SF-50 must include your position, title, series, grade, step, tenure (1 or 2), and type of service (Competitive or Excepted). You may need to submit more than one SF-50 to comply. The qualification requirements listed above must be met by the closing date of this announcement. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee in the Executive Branch, you must disclose this information to the Human Resources Office.
How to Apply: To apply for this position, you must complete the initial online application, to include submission of the documentation specified in the Required Documents section above. PLEASE NOTE: Only resumes up to a total of two pages will be accepted. Applicants with resumes exceeding two pages will be removed from consideration. The complete application package must be submitted by 11:59 PM (ET) on 01/20/2026 to receive consideration. The application process is as follows: To begin your online application, click the Apply Online button and follow the prompts to register or sign into USAJOBS, Complete the online questionnaire and submit the required documents. See Required Documents section for more detail. You must complete the application process and submit any required documents no later than 11:59 p.m. Eastern Standard Time (EST) on 01/20/2026. To view the required online questionnaire please visit https://apply.usastaffing.gov/ViewQuestionnaire/12855548 To update your application, excluding External Assessment responses, at any time during the announcement open period, return to your USAJOBS account. There you will find a record of your application, the application status, and an option to Update Application. This option will no longer be available once the announcement has closed. To verify the status of your application both during and after the announcement open period, log into your USAJOBS account. All of your applications will appear on the Welcome page. The application record in your USAJOBS account provides the Announcement Status and a "You applied on" date. This information does not confirm the agency application status. Use the "Track this Application" link for additional information regarding the agency application status, the documentation you submitted, and any correspondence sent related to this application. The Announcement Status will appear along with the date your application was last updated. It is your responsibility to verify that any information entered or uploaded is received and is accurate. Human Resources will not modify or change any part of your application. Determining your eligibility and qualifications is dependent on the supporting documentation and information provided, which may impact your referral for further consideration. If a document is not legible, you will not be able to view it in your application. We strongly encourage you to apply online. If you cannot apply online, you may contact the APT Talent Management Division at HRSupport@usss.dhs.gov OR by calling (202) 406-6420 between the hours of 9:00 am and 5:30 pm EST (excluding Federal holidays) prior to the closing date of this announcement to receive assistance. The Secret Service provides reasonable accommodation to applicants with disabilities, on a case-by-case basis. Please contact us if you require this for any part of the application and hiring process.
Application Deadline: 2026-01-20