Supervisor/Community Outreach Programs/ACF Opening Doors

If you are looking to make an impact on a meaningful scale, come join us as we embrace the Power of One!
 

We strive to be an employer of choice and establish a reputation for being a talent rich organization where Associates can grow their career caring for others. For over a century, we’ve served the health care needs of the people of Memphis and the Mid-South.
 

Responsible for leading the day to day activities of assigned program. Provides direct specialized supervision as outlined by the program model and/or by associates' unique credentialing requirements. Accountable for all staff activities, client services, program planning and development, and regulatory compliance. Models appropriate behavior as exemplified in MLH Mission, Vision and Values.

 

Working at MLH means carrying the mission forward of caring for our community and impacting the lives of patients in every way through compassion, a deliberate focus on service expectations and a consistent thriving for excellence.

A Brief Overview
Responsible for leading the day to day activities of assigned program. Provides direct specialized supervision as outlined by the program model and/or by associates' unique credentialing requirements. Accountable for all staff activities, client services, program planning and development, and regulatory compliance. Models appropriate behavior as exemplified in MLH Mission, Vision and Values.

What you will do

• Plans, coordinates, and directs activities to ensure sufficient quality of service provision.
• Provides oversight, training and support to the assigned community program using approved program content.
• Provides direct specialized supervision as outlined by the program model and/or by associates’ unique credentialing requirements..
• Orients, trains, prepares work schedules for associates in assigned area, and monitors daily work assignments for adequate caseload.
• Develops and implements quality assurance and program outcome measures for all services provided.
• Provides ongoing performance feedback/evaluation, coaches and completes annual performance review.
• Recommends personnel actions including hiring, promotions, and corrective actions.
• Participates in program evaluation and continuous improvement process for the service area.
• Maintains accountability method, files and data pertinent to successful program operation.
• Follows all funding agencies and contractual provisions assuring successful annual program evaluation.
• Prepares reports and correspondence as needed for program oversight and funding sources.
• Assists in development of productivity measures and annual budget.
• Monitors inventory, expenditures, and budget variances.

Education/Formal Training Requirements

• Master's Degree Counseling
• Master's Degree Psychology
• Master's Degree Social Work
• Master's Degree Child Development
• Master's Degree Sociology

Work Experience Requirements

• 3-5 years Community outreach programs
• 3-5 years Healthcare environment
• Supervisory or Management

Knowledge, Skills and Abilities

• Demonstrated ability to communicate and effectively interact with peers, medical staff, and patients/families.
• Demonstrated excellence in ability to lead and motivate individuals and groups toward the accomplishment of organizational goals.
• Demonstrated ability to write program policies and procedures that conform to regulatory requirements.
• Demonstrated ability to organize multiple tasks, schedules, projects, and maintain control of own and other’s workflow.
• Ability to work independently and to consistently exercise sound judgment and initiative in a wide range of circumstances.
• Ability to understand and prepare complex written materials.
• Ability to negotiate with and between individuals or groups of people in daily work environments.

Supervision Provided by this Position

• Supervises personnel in assigned area.

Physical Demands

• The physical activities of this position may include climbing, pushing, standing, hearing, walking, reaching, grasping, kneeling, stooping, and repetitive motion.
• Must have good balance and coordination.
• The physical requirements of this position are: medium work - exerting up to 50 lbs. of force occasionally and/or up to 25 lbs. of force frequently.
• The Associate is required to have close visual acuity including color, depth perception, and field of vision to perform an activity, such as assessing patients, preparing and analyzing data and figures; transcribing; viewing a computer terminal; or extensive reading.
• Frequent non-invasive patient contact.
• Exposure to hazardous or poisonous materials.
• Ability to react quickly to emergency situations.
• Exposure to potentially unfavorable conditions in community settings.
• Psychologically able to cope with frequent, intense, stressful situations with children and families (i.e., severe diseases, chronic illnesses, death, dying and family grief.)
• Annual employee TB skin test.

Our Associates are passionate about what they do, the service they provide and the patients they serve. We value family, team and a Power of One culture that requires commitment to the highest standards of care and unity.

Boasting one of the South's largest medical centers, Memphis blends a friendly community, a thriving and growing downtown, and a low cost of living. We see each day as a new opportunity to make a difference in the lives of the people in our community.