Supervisor - Virtual Care Clinical Operations - Full Time

At Virtua Health, we exist for one reason – to better serve you. That means being here for you in all the moments that matter, striving each day to connect you to the care you need. Whether that's wellness and prevention, experienced specialists, life-changing care, or something in-between – we are your partner in health devoted to building a healthier community. 
 
If you live or work in South Jersey, exceptional care is all around. Our medical and surgical experts are among the best in the country. We assembled more than 14,000 colleagues, including over 2,850 skilled and compassionate doctors, physician assistants, and nurse practitioners equipped with the latest technologies, treatments, and techniques to provide exceptional care close to home. A Magnet-recognized health system ranked by U.S. News and World Report, we've received multiple awards for quality, safety, and outstanding work environment.

In addition to five hospitals, seven emergency departments, seven urgent care centers, and more than 280 other locations, we're committed to the well-being of the community. That means bringing life-changing resources and health services directly into our communities through our Eat Well food access program, telehealth, home health, rehabilitation, mobile screenings, paramedic programs, and convenient online scheduling. We're also affiliated with Penn Medicine for cancer and neurosciences, and the Children's Hospital of Philadelphia for pediatrics.

Location:

Pennsauken - 6991 North Park Dr.

Remote Type:

On-Site

Employment Type:

Employee

Employment Classification:

Regular

Time Type:

Full time

Work Shift:

1st Shift (United States of America)

Total Weekly Hours:

40

Additional Locations:

Job Information:

Job Summary:

Under the direction of the Manager, the Hospital at Home Supervisor of Care Coordinators will supervise the screening and identification of qualifying patients utilizing defined social and clinical eligibility criteria for the Hospital at Home program. The Supervisor of Care Coordinators will oversee the coordination of all communication related to completion of the physician clinical screening for potentially eligible hospital at home patients and provide leadership for the care coordinators for the orchestration of admission/transfer activities for the hospital at home program. The supervisor is a leader in the provision of quality care to patients through the implementation of the nursing process applied through a team nursing model while maintaining high quality and safety standards.

Position Responsibilities:

Supervise the assessment, identification, and documentation of qualifying patients for the Hospital at Home program through the use of pre-defined social and clinical eligibility criteria. Oversee care coordinator collaboration with a team of multi-disciplinary clinicians to facilitate the patient admission process into the program and communicate required patient logistics required for admission and ongoing clinical care. Sets and drive achievement of daily goals for Care Coordinators for achievement of operational results.

Supervise the distribution and education of patient and family on the use of the telehealth tablet used for biometric data capture, patient symptom reporting, and telehealth visits, as well as, any other outlined equipment and supplies needed for patient care.

Ensures performance standards are achieved including patient and family education

Supervises Care Coordinator colleagues ensuring adherence to policies and procedures of the organization, including Human Resources, HIPAA and Patient confidentially regulations, and ensures policies, practices, and procedures are understood and followed by Care Coordinators.

Understands regulatory directives and maintains compliance with all regulatory guidelines

Completes departmental reports within designed timeframes. 

Ensure coverage and that colleagues are appropriately trained

All other duties as assigned.

Position Qualifications Required:

Required Experience:

Minimum of 3 years of acute care nursing experience required. Experience working in an emergency department setting preferred. Ability to function independently and understand complex care management.

Required Education:

Graduate of an accredited nursing program.

BSN preferred.

Training / Certification / Licensure:

Current State of New Jersey nursing license to practice as a registered nurse.  Current CPR certification and BLS.

Valid Driver's License required.

Annual Salary: $89,574 - $139,253 The actual salary/rate will vary based on applicant’s experience as well as internal equity and alignment with market data.

Virtua offers a comprehensive package of benefits for full-time and part-time colleagues, including, but not limited to: medical/prescription, dental and vision insurance; health and dependent care flexible spending accounts; 403(b) (401(k) subject to collective bargaining agreement); paid time off, paid sick leave as provided under state and local paid sick leave laws, short-term disability and optional long-term disability, colleague and dependent life insurance and supplemental life and AD&D insurance; tuition assistance, and an employee assistance program that includes free counseling sessions. Eligibility for benefits is governed by the applicable plan documents and policies.

For more benefits information click here.