Supervisor, US EP Sales Ops
Working at Abbott
At Abbott, you can do work that matters, grow, and learn, care for yourself and your family, be your true self, and live a full life. You’ll also have access to:
The Opportunity
This position works out of our St Paul, MN location for our Electrophysiology (EP) business. In Abbott’s Electrophysiology (EP) business, we’re advancing the treatment of heart disease through breakthrough medical technologies in atrial fibrillation, allowing people to restore their health and get on with their lives.
Are you a natural leader with a passion for operational excellence and customer satisfaction? Join our dynamic team and play a key role in driving accuracy, compliance, and performance in a fast-paced, collaborative environment.
What You’ll Work On
As the Customer Service & Sales Operations Supervisor, you will:
Lead and Inspire: Manage a team of up to 8 employees, providing coaching, training, and motivation to achieve individual and departmental goals.
Ensure Accuracy & Compliance: Oversee order processing, returns, and customer inquiries while maintaining strict adherence to SOX key controls, FDA regulations, and company policies.
Drive Performance: Set goals, monitor daily performance, and deliver constructive feedback to elevate team results.
Champion Development: Identify training needs, create growth opportunities, and foster a culture of continuous improvement.
Collaborate Cross-Functionally: Partner with Sales, Marketing, Operations, and Supply Chain teams to support new product launches, E-Business initiatives, and regulatory compliance.
Optimize Processes: Support ERP, CRM, and EDI systems, ensuring smooth integration and operational efficiency.
Recruit & Retain Talent: Hire and develop a diverse, high-performing team while maintaining a safe and professional work environment.
Required Qualifications
Education: High school diploma or GED required; college degree preferred.
Experience:
3–5 years in Customer Service or Order Management (Medical Device experience preferred).
Supervisory experience strongly preferred.
Familiarity with EDI/E-Business partners and ERP/CRM systems (SAP and ServiceMax experience a plus).
Skills:
Strong leadership and communication skills.
Ability to thrive in a fast-paced, matrixed environment.
Excellent organizational and planning abilities with a focus on accountability.
Other: Ability to travel up to 10%.
What We Offer
At Abbott, you can have a good job that can grow into a great career. We offer:
A fast-paced work environment where your safety is our priority
Production areas that are clean, well-lit and temperature-controlled
Training and career development, with onboarding programs for new employees and tuition assistance
Financial security through competitive compensation, incentives and retirement plans
Health care and well-being programs including medical, dental, vision, wellness and occupational health programs
Paid time off
401(k) retirement savings with a generous company match
The stability of a company with a record of strong financial performance and history of being actively involved in local communities
Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives: www.abbottbenefits.com
Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.
Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott, and on X @AbbottNews.
The base pay for this position is
$61,300.00 – $122,700.00In specific locations, the pay range may vary from the range posted.
Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans.
EEO is the Law link - English: http://webstorage.abbott.com/common/External/EEO_English.pdf
EEO is the Law link - Espanol: http://webstorage.abbott.com/common/External/EEO_Spanish.pdf