Supervisor, Urgent Care

We are so glad you are interested in joining Sutter Health!

Organization:

PAMF-Palo Alto Medical Foundation SCD

Position Overview:

Supervises and oversees the day-to-day operations, staffing and staff coverage, overall staff performance to goals, staff and patient safety and services. Ensures consistent delivery of high-value, quality care to all patient populations served. Establishes work priorities, and assists staff in resolving operational issues/problems. Implements and enforces adherence to department, affiliate, operating unit, and/or system standards, policies and procedures, applicable regulatory standards, laws and regulations Identifies and implements cost savings and best practices, using Lean or other process improvement methods and concepts. Collaborates with others to coordinate services, streamline and standardize work flows and procedures, and/or drive positive outcomes.

Job Description:

EDUCATION:

Equivalent experience will be accepted in lieu of the required degree or diploma.

HS Diploma or equivalent education/experience


TYPICAL EXPERIENCE:

5 years of recent relevant experience.

SKILLS AND KNOWLEDGE:

• Knowledge of medical office workflows and processes.
• Ability to establish and maintain cooperative working relationships with physicians and care providers.
• Solid understanding of operations and workflows and how department’s process/workflow impacts other flows or departments.
• Knowledge and understanding of applicable local, state, federal and other laws, regulations and requirements impacting department operations.
• Leadership skills, including team building, and coaching/mentoring with the ability to motivate and engage others.
• Demonstrated ability to identify and resolve technical and operational issues problems as guided by policies, and procedures, or guidance from leadership.
• Project planning, leading and implementation skills.
• Productivity software, Office suites, and Application Software skill, specifically serving as Excel, PowerPoint, Word, etc.
• Ability to build and establish effective working partnership with employees, peers and/or leaders to achieve business objectives.
• Demonstrates ability to handle confidential and sensitive issues.
• Verbal and written communication and interpersonal skills.
• Ability to handle difficult circumstances and make sound business decisions with little direction.
• Demonstrates ability to work in a dynamic and fast-paced environment with changing business priorities.
• Demonstrates organizational and time management skills, with the ability to prioritize multiple projects while delivering quality service/achieving business results.
• Demonstrates commitment to providing exceptional customer service and responding to customer needs/requests in a prompt, courteous manner.
• Demonstrates ability to work/interact with a diverse population while respecting cultural and linguistic differences.
• Ability to use essential software and applications associated with the role’s duties and responsibilities.
• Knowledge of applicable local/state/federal laws in the field of expertise.
   

Job Shift:

Day/Evening

Schedule:

Full Time

Days of the Week:

Monday - Friday

Weekend Requirements:

As Needed

Benefits:

Yes

Unions:

No

Position Status:

Exempt

Weekly Hours:

40

Employee Status:

Regular

Sutter Health is an equal opportunity employer EOE/M/F/Disability/Veterans.

Pay Range is $43.34 to $65.00 / hour

The compensation range may vary based on the geographic location where the position is filled. Total compensation considers multiple factors, including, but not limited to a candidate’s experience, education, skills, licensure, certifications, departmental equity, training, and organizational needs. Base pay is only one component of Sutter Health’s comprehensive total rewards program. Eligible positions also include a comprehensive benefits package.