Who We Are
Solera is a global leader in data and software services that strives to transform every touchpoint of the vehicle lifecycle into a connected digital experience. In addition, we provide products and services to protect life’s other most important assets: our homes and digital identities. Today, Solera processes over 300 million digital transactions annually for approximately 235,000 partners and customers in more than 90 countries. Our 6,500 team members foster an uncommon, innovative culture and are dedicated to successfully bringing the future to bear today through cognitive answers, insights, algorithms and automation. For more information, please visit solera.com.
The Role
We are seeking a dynamic and experienced Supervisor to lead and oversee a team of Technical Assessors/Validators responsible for managing the day-to-day activities of our insurer clients in Australia. In this role, you will ensure that your team efficiently provides building scoping, validation of charges, and project viability assessments. You will play a critical role in guiding your team to use our industry-leading platform to validate builder services through our network or our clients’ network. The ideal candidate will have a strong background in Property Claim Assessing, Building Trade Services, and/or the Construction sector, along with proven supervisory experience.
What You’ll Do
Team Supervision: Lead, mentor, and support the team of Technical Assessors/Validators & Validation Coordinators to ensure they meet business objectives.
Work Allocation: Oversee the triage and allocation of service requests to the national specialist network, ensuring tasks are assigned efficiently and appropriately.
Quality Assurance: Supervise the validation process, including scope, cost check, methodology auditing, and overall job relevance, ensuring adherence to quality standards.
Stakeholder Management: Build and maintain strong relationships with builders, insurers, insurance assessors, building estimators, and other key stakeholders involved in building and restoration projects.
Performance Management: Monitor and evaluate team performance against internal validation and project management KPIs such as productivity, quality, and accuracy, providing feedback and guidance as needed.
Client Communication: Ensure timely and effective communication with clients regarding service progress and any issues that may arise.
Process Improvement: Collaborate with the national claims services manager and other team members to maintain and enhance performance and capacity, identifying and implementing process improvements where necessary.
Training & Development: Identify training needs within the team and organize appropriate training sessions and development plans to ensure continuous professional development.
What You’ll Bring
5+ years of experience in Property Claim and/or Construction roles, with at least 2 years in a supervisory or leadership capacity.
Strong leadership and team management abilities, with a focus on fostering a collaborative and high-performance work environment.
Solid understanding of building scoping, cost validation, and project viability assessment.
Excellent verbal and written communication skills, with the ability to convey complex information clearly and effectively.
Proven ability to make responsible, informed decisions in a fast-paced, high-pressure environment.
A customer-oriented mindset with strong interpersonal skills to manage relationships with clients and stakeholders.
A background in insurance assessing, insurance repair, restoration, or building trades is highly desirable. A Builders License or other Building Qualifications will be an added advantage.
A strong track record of meeting and exceeding KPIs, with a focus on continuous improvement and achieving team goals.
Ability to work in-office as necessary to ensure proper team onboarding, oversight and performance.