Supervisor, Supplier Quality

Life changing therapies. Global impact. Bridge to thousands of biopharma companies and their patients.

We are PCI. 

Our investment is in People who make an impact, drive progress and create a better tomorrow. Our strategy includes building teams across our global network to pioneer and shape the future of PCI.

JOB DESCRIPTION:

Position Title: Supervisor, Supplier Quality

Location: Bedford, New Hampshire

Department: Quality Assurance

Reporting To: Director QA (Internal QA Operations)

Responsible For (Staff): Yes

This position is part of PCI’s Internal Quality Assurance Operations team responsible for the quality aspects of supplier quality management for suppliers that provide raw materials, components, contract test labs and services for GMP operations.  The position is responsible for ensuring all aspects of the Supplier Qualification program are successfully executed, including Supplier Initiated Changes, and Supplier Complaints. This position parters with site and corporate level teams.  

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Responsible for compliance relative to the overall Supplier Qualification Program by performing supplier audits to evaluate compliance with standard operating procedures, quality and regulatory standards and is responsible for creating and issuance of audit reports
• Responsible for follow up and tracking of supplier audit observations to ensure timely closure
• Initiate, monitor and communicate supplier change notifications, and manage supplier non-conformance and complaint handling
• Collaborate with internal teams such as MTS, QA Raw Materials, and Procurement to assess impact and required changes associated with Supplier Initiated Changes
• Initiation and ownership of supplier-related Quality Systems
• Responsible for reviewing all audit responses to assure non-recurrence of deficiencies
• Maintain, trend, analyze and report quality metrics as it relates to supplier audits and performance
• Drafting, review and management of supplier quality assurance agreements (QAA’s) and non-disclosure agreements
• Provide support for Quality Council meetings
• Provides support during regulatory agency inspections, and client audits
• Complete assignments and work independently without appreciable direction
• Writes and revises QA Standard Operating Procedures (SOP)
• Support continuous improvement initiatives
• Performs other duties as assigned

QUALIFICATIONS:

Required:

• Bachelor’s Degree in a relevant scientific discipline preferred with a minimum of 5+ years of pharmaceutical or  biotech industry experience 
• Previous Supervisory experience preferred   
• Exceptional organizational skills
• Excellent interpersonal skills and the ability to communicate well orally and in writing
• Proficiency in MS Office including Word, Excel, Access and Visio
• Excellent verbal and written communication skills required
• Experience with GMP quality systems in a pharmaceutical/biotech/medical device environment is a must
• Thorough knowledge of FDA regulations (i.e., 21CFR Part 210, 211 & 820) Guidance’s, and ICH is required; EMEA and other agency regulations

Preferred:

• ​Auditing certification preferred (i.e., ASQ, CQA or similar)
• Detail oriented and a results driven team player
• Ability to work in a dynamic, fast paced work environment
• Ability to lead people in a dynamic, fast paced work environment 
• Honesty, integrity, respect and courtesy with all colleagues  
• Creative with the ability to work with minimal supervision, balanced with independent thinking
• Resilient through operational and organizational change

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Equal Employment Opportunity (EEO) Statement:
PCI Pharma Services is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

At PCI, Equity and Inclusion are at the core of our company’s purpose: Together, delivering life-changing therapies. We are committed to cultivating an inclusive workplace by holding ourselves accountable to the highest standards of understanding, fairness, respect, and equal opportunity – at every level. We envision a PCI community where everyone can belong and grow, and we strive to bring this vision to reality by continuously and intentionally assessing our people practices, policies and programs, marketing approach, and workplace culture.