Supervisor, Servicing Operations Card Services

Is it surprising to hear that a financial institution of 1.5 million members and over $30 billion in managed assets say that success comes from focusing on people, not profits?

Our “people helping people” philosophy has guided us since 1935, driving our deep commitment to serving our members, communities, and each other. When you join our team, you become part of a purpose-driven organization where your work makes a real difference.

While we’re proud of our history, we’re even more excited about our future. With business and technology transformation on the horizon, there’s never been a better time to be part of BECU.

PAY RANGE

The Target Pay Range for this position is $86,500.00-$105,600.00 annually. The full Pay Range is $67,400.00 - $124,800.00 annually. At BECU, compensation decisions are determined using factors such as relevant job-related skills, experience, and education or training. Should an offer for employment be made, we will consider individual qualifications. In addition to your salary, compensation incentives are available for the hired applicant. Incentives are performance based and targets vary by role.

BENEFITS – because people helping people starts with supporting you

• 401(k) Company Match (up to 3%)

• 4% annual contribution to your 401(k) by BECU

• Medical, Dental and Vision (family contributions as well)

• PTO Program + Exchange Program

• Tuition Reimbursement Program

• BECU Cares volunteer time off + donation match

IMPACT YOU’LL MAKE:

Imagine stepping into a role where your leadership shapes the heartbeat of BECU’s operations. As Supervisor, Operations Card Services, you’ll be the driving force behind a team that ensures seamless processes, compliance excellence, and exceptional member experiences. Your expertise will empower your team, optimize workflows, and elevate service standards—making a tangible impact on both our members and the organization. This is your opportunity to lead with purpose, innovate with confidence, and see the results of your influence every day.

Note: *This role requires working PST hours.

WHAT YOU’LL DO:

• Lead with Vision: Guide and inspire your operations team to deliver exceptional performance and foster a culture of growth and collaboration.
• Champion Compliance: Ensure adherence to federal, state, and regulatory requirements, safeguarding BECU’s integrity and trust.
• Drive Process Excellence: Oversee operational and processing functions, implementing improvements that enhance efficiency and member satisfaction.
• Be the Go-To Expert: Serve as a subject matter resource and escalation point, providing clarity and mentorship to your team.
• Empower Your Team: Coach, mentor, and train direct reports, supporting their development and career growth through regular feedback and planning sessions.
• Elevate Member Experience: Analyze member feedback and loyalty data to identify opportunities for improvement and implement impactful solutions.
• Maintain Operational Accuracy: Manage audits, reporting, and record-keeping to ensure compliance and operational integrity.
• Document and Improve: Keep procedures current and clear, ensuring your team has the tools and knowledge to succeed.
• Collaborate and Support: Partner with other departments and provide backup support when needed to keep operations running smoothly.
• Adapt and Contribute: Take on additional responsibilities as assigned, demonstrating flexibility and commitment to team success.

This isn’t just about ticking off tasks on a list. It's about making a significant, positive change in BECU’s journey, where your contributions are valued, and your growth is continually fostered.

WHAT YOU’LL GAIN:

• Leadership Impact: The chance to lead a team that directly influences member satisfaction and operational success.
• Professional Growth: Opportunities for continuous learning, mentorship, and advancement within a collaborative environment.
• Innovation Platform: A role where your ideas for process improvements and efficiency enhancements are welcomed and implemented.
• Purpose-Driven Work: Join a mission-focused organization that values integrity, community, and member-first service.
• Recognition and Support: Your contributions will be acknowledged, and your career development actively supported.

QUALIFICATIONS:

Minimum Qualifications:

• Associate’s degree in business or equivalent work or education-related experience.
• Typically 3 years of functional experience in operational and/or processing functions with strong knowledge of banking rules and regulations.
• Typically 1 year of leadership experience.
• Leadership, project management, and organizational skills.
• Analytical and problem-solving skills to ensure compliance issues are resolved effectively.
• Interpersonal, verbal, and written communication skills.
• Occasional travel required.

Desired Qualifications:

• Industry certifications for area of oversight, preferred.

JOIN THE JOURNEY

Ready to make an indelible impact? Eager to be a part of a collaborative and innovative team where your ideas and contributions don’t just fill a role, but fuel the growth and success of BECU? This is more than a job – it’s a chance to elevate your career, skills, and future, all while contributing to the robust technological landscape of BECU.

Embrace the opportunity to grow with us. Apply now, bring your expertise to the table, and let’s achieve excellence together at BECU. Your journey of influence, innovation, and impactful contribution starts now.

#BECU #YourGrowth #BECUJourney

EEO Statement:

BECU is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status, disability, sexual orientation, gender identity, or any other protected status.