Supervisor, Program Services (Temporary)

For more than 55 years, Family Health Centers of San Diego’s (FHCSD) mission has been to provide caring, affordable, high-quality health care and supportive services to everyone, with a special commitment to uninsured, low-income and medically underserved persons.

FHCSD is one of the top 10 largest federally qualified health centers (FQHCs) in the country. We operate more than 90 sites across San Diego County, including 29 primary care clinics, 23 behavioral health facilities, 10 physical rehabilitation clinics, nine dental clinics, five vision clinics, four outpatient substance use treatment programs, three mobile medical units, two mobile counseling centers, two urgent care centers, and a pharmacy.

Our staff provides care to over 227,000 patients each year, of whom 91% are low-income and 29% are uninsured. FHCSD provides care to all. Services include, but are not limited to adult care, chronic disease management, pediatrics, comprehensive women’s care including obstetrics, dental, vision, case management, physical rehabilitation, speech therapy for children, vaccinations, infectious diseases, behavioral health, substance use counseling and a host of specialty services including cardiology, podiatry, endocrinology, dermatology, among others.  FHCSD also offers supportive services to those who are unsheltered and in need of intensive case management.   

The breadth of our clinic locations, services and programs has grown over the last five decades, making us the largest community clinic provider of health care to the uninsured in the county and one of the top 10 largest community clinic organizations in the nation. We are also the largest health care safety-net provider, largest school-based health care provider and the largest mental health provider in the San Diego region.

Family Health Centers of San Diego (FHCSD) is looking for a Supervisor of Program Services to oversee day-to-day operations of specific programs/grants related to special population health outreach, counseling, case management, and health education services. In this role, you will be managing direct and indirect reports, providing oversight of patient cases, tracking deliverables for assigned grants/programs, conducting data analysis and report writing, and providing support to Program Managers. You will be responsible for building relationships with community partners and identifying new partners and new sites for providing services. You are expected to be flexible in fulfilling a variety of program roles for the day-to-day operations of specific programs/grants related to special population health outreach, counseling, case management and health education services for FHCSD.

Responsibilities:

• Builds positive relationships, inspires others to perform at a higher level, prepares career development plans and retains an accountable workforce.
• Coaches and counsels’ staff and administers appropriate disciplinary action in a timely manner.
• Gathers, enters, and analyzes data on programs, creating relevant and usable reports on program data and metrics. Consolidates data and produces relevant, meaningful, timely reports.  
• Identifies, builds, and maintains relationships with community partners, identifying opportunities for new community sites and community partners.
• Participates in continuous improvement activities and ensures appropriate Lean tools (i.e., 5S, A3) are deployed and results are evaluated and/or measured.  
• Performs other duties as assigned.
• Provides oversight of cases, reviewing and auditing case files, sitting in on appointments, and providing prompt and actionable feedback to subordinates. Manages walk-in patients, referrals, program education, and conducts one-on-one service recovery. May have a small case load of high-need clients or provide one-on-one services with clients.  
• Provides support to Program Manager, assisting with daily operations, managing staffing schedules, calendaring, and liaising with community partners, especially in regards to staffing community events and sites.  
• Provides/ensures staff receive all new hire and annual trainings on time.
• Tracks deliverables for assigned program(s) on a regular basis, ensuring compliance with grant and departmental requirements.  

Requirements:

• Bachelor's degree in Public Health, Social Sciences, Business Administration, Health Care Administration, Nursing, or closely related field required; current enrollment in a Bachelor's degree program will also be acceptable.
• 2 years of lead or supervisory experience required.
• 3-4 years of experience in program management in health care or social services field required, including experience working with organizations serving the patient population for assigned programs required (i.e., HIV/AIDS, homeless, LGBT, etc.).
• Bilingual English/Spanish may be required depending on assignment/location.
• Meet organizational driver requirements

FHCSD was founded by community activists working towards a common goal: caring, affordable, high-quality medical care for all. We are proud to continue this mission today as we provide accessible services to over 210,000 patients across San Diego County. The successful candidate will have a demonstrated commitment to community medicine and providing culturally competent care to the medically underserved.

We are excited to share that the salary range for this position is:

68,640.00 - 80,271.00

Information on our extensive benefits package can be found here: FHCSD Wellness – Employee Hub (gobenefits.net)

FHCSD provides Equal Employment Opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, transfer, leave of absence, compensation, and training.