Supervisor Patient Scheduling

38936 Wake Forest Baptist Medical Center - Dermatology: Country Club Med Plz

Full time

Yes

40

Monday-Friday

8-5

Pay Range

$25.30 - $37.95

EDUCATION/EXPERIENCE:

High school diploma or GED equivalent with four years office or clerical experience, two years of which include reception or office coordination experience; or, an equivalent combination of education and experience. Experience in the department, knowledge of medical terminology, and prior supervisory experience preferred.

LICENSURE, CERTIFICATION, and/or REGISTRATION: N/A

ESSENTIAL FUNCTIONS:

1. Provides daily supervision and guidance to small group of Clinical Services Coordinators and a Medical Records Clerk.
2. Completes performance evaluations on all personnel supervised.
3. Recommends all personnel actions regarding assigned employees.
4. Oversees orientation and training of all Patient Scheduling Coordinators and Medical Records Clerk.
5. Initiates, revises, and updates procedures that involve the Clinical Services Coordinators and other assigned staff.
6. Collaborates with other supervisors in department to resolve problems between and among the various areas.
7. Responsible for complete knowledge and ability to perform all duties and responsibilities of each employee supervised.
8. Performs staff duties when necessary to ensure timely completion of duties.
9. Coordinates various personnel functions including hiring and vacation schedules.
10. Manage and update General Dermatology and Dermatologic Surgery templates for all providers.
11. Make clinic adjustments due to clinic closures and/or abbreviate time adjustments as needed for all providers.
12. Daily reconciliation of PSR collections.
13. Assist transcribing orders from on-base work queue.
14. Maintain and update Dermatology protocol.
15. Manage/Coordinate all patient reschedules/telephone notification.
16. Communicate all scheduling/template changes with appropriate staff.
17. Assist Access Center staff and providers for expedited patient appointments.
18. Evaluate/Monitor schedules and communicate clinic needs.
19. Work closely with Residents to organize clinic schedules/needs.
20. Performs other related duties incidental to the work described herein..

SKILLS/QUALIFICATIONS:

• Ability to function independently
• Excellent oral & written communication skills
• Strong interpersonal skills
• Exceptional Organizational skills

WORK ENVIRONMENT:

• Clinical setting

PHYSICAL REQUIREMENTS:

0%35%65%tototo35%65%100%N/AActivityxStandingxWalkingxSittingxBendingxReaching with armsxFinger and hand dexterityxTalkingxHearingxSeeingxLifting, carrying, pushing and or pulling:

20 lbs. maximum

50 lbs. maximum

100 lbs. maximum

Our Commitment to You:

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

Compensation

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
• Premium pay such as shift, on call, and more based on a teammate's job
• Incentive pay for select positions
• Opportunity for annual increases based on performance

Benefits and more

• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program