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Job Summary: The Supervisor, Patient Collection Management supervises the self-pay and collection management operations to ensure processes are completed in an efficient and accurate manner. This role guides the billing, collection, auditing, and reporting functions in order to enhance cash flow opportunities for the health system while maintaining exceptional customer service standards.
Minimum Education: High School Diploma or GED. Associate’s Degree in Business Administration or healthcare related field, preferred.
Licensure, Registration and/or Certification: None.
Work Experience: Minimum 4 years in a healthcare revenue cycle or patient accounting setting.
Knowledge, Skills and Abilities: Knowledge of healthcare billing systems, regulations, and insurance processes. Working knowledge of Microsoft Office and other applicable software. Some knowledge of medical coding functions and terminology. Knowledge of Current Procedural Terminology (CPT) and International Classification of Disease, Nineth Revision (ICD-9) coding. Effective interpersonal, written, and oral communication skills. Ability to integrate the analysis of data to discover facts or develop knowledge, concepts or interpretations. Ability to organize and prioritize work in an effective and efficient manner.
Essential Functions and Responsibilities: Performs supervisory oversight for account resolution and corrections, overpayment processing, insurance processing to ensure maximization of cash flow and minimization of accounts receivable timeframes. Maintains excellent customer relations in resolving patient, physician, and third-party payer issues. Maintains mutually beneficial relationships with vendors and outside legal teams; facilitating communications and coordinates activities between agencies and organizations; collaborates with health system departments to resolve patient account issues, as needed. Supports customer standards initiatives by effectively resolving patient, physician, and third-party payer issues; handles escalated complaints regarding patient billing concerns or quality of care. Analyzes reports to measure team productivity; and assist with implementing changes in processes, as needed, to improve productivity metrics. Prepares staff schedules and coordinates coverage to ensure appropriate staffing levels for daily workload; monitors the completion of work assignments, ensuring policies and procedures are followed, and aligning team efforts to maintain optimal efficiency standards.
Decision Making: Independent judgment in making decisions involving non-routine problems under general supervision.
Working Relationships: Direct Supervision of others. Prepares and gives performance evaluations. Works directly with patients and/or customers. Works with internal and/or external customers via telephone or face to face interaction. Works with other healthcare professionals and staff.
Special Job Dimensions: None.
Supplemental Information: This document generally describes the essential functions of the job and the physical demands required to perform the job. This compilation of essential functions and physical demands is not all inclusive nor does it prohibit the assignment of additional duties.
Customer Service - Yale CampusLocation:
Tulsa, Oklahoma 74136EOE Protected Veterans/Disability