Supervisor, Patient Care Administrative (Behavioral Assessment Team)

At Children’s Wisconsin, we believe kids deserve the best.

Children’s Wisconsin is a nationally recognized health system dedicated solely to the health and well-being of children. We provide primary care, specialty care, urgent care, emergency care, community health services, foster and adoption services, child and family counseling, child advocacy services and family resource centers. Our reputation draws patients and families from around the country.

We offer a wide variety of rewarding career opportunities and are seeking individuals dedicated to helping us achieve our vision of the healthiest kids in the country. If you want to work for an organization that makes a difference for children and families, and encourages you to be at your best every day, please apply today.

Please follow this link for a closer look at what it’s like to work at Children’s Wisconsin: https://www.instagram.com/lifeatcw/

Job Summary

Acts as an active member of the BAT leadership team to support clinical performance in service delivery, efficient workflows, adherence to standard practice, and team performance, enabling safe and supported patient/family and staff/provider experience and improved clinical outcomes. Provides operational support to BAT Manager through staff onboarding, development and engagement; scheduling; auditing; collaboration with interdepartmental partners; and other duties as assigned.  Provides direct, daily support and supervision of assigned licensed, professional, and technical staff. Duties may also include providing direct services as a behavioral health nurse and an MCPP trainer.

Essential Functions

• Understands and optimizes Behavioral Assessment Team specialty consult services to promote safe, successful care of any patient in service purview presenting with complex needs and and/or at risk behaviors requiring crisis prevention and de-escalation support. Ensures that all applicable policies, procedures, and regulatory and licensing requirements are appropriately followed/utilized, maintaining fidelity to best and safest practices, meeting quality measures.
• Provides supervision and direct support to licensed, technical, and professional team staff. Position may include oversight and support to staff who are mentoring trainees. Includes teaching and modeling principles and practices that inform patient, family, and staff safety.
• Functions as an active member of the larger leadership team. Assists with program operations, maintenance, and quality assurance tasks including operational data collection, utilization of lean management practices informed by system data and outcomes/quality activities, report writing, scheduling, and other duties as assigned.
• Fosters a professional, safe, and collaborative environment within the assigned team as well as a high level of engagement. Sets clear expectations for the development of each employee’s skills and professional identity to facilitate accomplishment of required level of work, their goals, and those of the team and system.
• Supports consistent, high-quality patient and family/caregiver experience. Acts as a patient and family advocate. Ensures patients receive equitable, trauma-informed, evidence-based support to achieve successful engagement in required treatment interventions, with particular focus on preventing and addressing crisis behaviors.
• Teaches and models Marcus Crisis Prevention Program curriculum on staff resiliency, patient crisis prevention, whole person health principles, safety planning, crisis de-escalation, and physical management techniques.
• Participates in Behavioral Emergency Response Team direct service provision, simulation, coordination, data collection, and process improvement activities.
• Performs people management responsibilities for employees which may include but are not limited to: employee engagement, recruitment, performance management and development

Education

• Bachelor's degree in Nursing required
• Master's degree preferred

Work Experience

• Requires 4 years of nursing experience in a similar field.
• Nursing experience with pediatric patients having co-occurring behavioral health presentations or in psychiatric or behavioral health
• Experience working with highly diverse youth patient populations
• Acute behavioral crisis management training and experience including background in intervention development, documentation and debrief
• Experience in advanced supervision to oversee unit staffing and activities of subordinate staff

Knowledge, Skills, & Abilities

• Analytical skills necessary to assess complex patient conditions effectively, contribute to development and safety and treatment plan. Synthesizes multiple sources of information to assist in the resolution of human responses to complex problems.
• Interpersonal and communication skills to interact effectively with interdisciplinary health team members and consumers.
• Practical skills necessary to provide trauma-informed, whole person healthcare services through adherence to CW scope and standards of behavioral health clinical nursing and behavioral technician practice, regulatory standards, CHW Code of Ethics, organizational policies, and best practice.
• Attainment of ANCC Psychiatric–Mental Health Nursing Board's Psychiatric-Mental Health Nursing Certification (PMH-BC) within 18 months of hire.
• Demonstrates knowledge and skills necessary to provide care appropriate to the population served.

License & Certification

• BLS-Basic Life Support Healthcare Provider - American Heart Association/American Red Cross/National Safety Council
• License RN-Registered Nurse (30) - State of Wisconsin
• Marcus Crisis Prevention Program (MCPP) Trainer - Marcus Autism Center within 180 days of hire

Children's Wisconsin is an equal opportunity / affirmative action employer. We are committed to creating a diverse and inclusive environment for all employees. We treat everyone with dignity, respect, and fairness. We do not discriminate against any person on the basis of race, color, religion, sex, gender, gender identity and/or expression, sexual orientation, national origin, age, disability, veteran status, or any other status or condition protected by the law.

Certifications/Licenses:

BLS-Basic Life Support Healthcare Provider - American Heart Association/American Red Cross/National Safety Council, License RN-Registered Nurse (30) - State of Wisconsin