The Patient Accounts Supervisor is responsible for overseeing the daily operations of a designated section within the Patient Accounts Department. This role partners closely with the Patient Accounts Manager to provide leadership, guidance, and operational support to the Patient Accounting team. The Supervisor promotes a culture of accountability, collaboration, and excellent customer service while ensuring efficient revenue cycle processes and effective management of accounts receivable.
Key Responsibilities
• Supervise the daily operations of a designated Patient Accounts team to ensure productivity, accuracy, and timely completion of work
• Provide leadership, coaching, and support to Patient Accounting staff while fostering a positive, service-oriented team environment
• Partner with the Patient Accounts Manager to implement departmental goals, priorities, and performance standards
• Monitor accounts receivable performance and ensure effective management of outstanding balances
• Promote high standards of customer service when interacting with patients, internal departments, and external stakeholders
• Assist in training, mentoring, and performance development of team members
• Ensure adherence to organizational policies, regulatory requirements, and revenue cycle best practices
3 years' experience with hospital or physician review cycle experience with claims, follow up, denials, payment variance, payment posting, or customer service and experience in team leadership roles may be substituted in lieu of Associate's Degree.
Applicable Experience:
2 yearsAssociate DegreeThe best place to get care. The best place to give care. Saint Luke’s 12,000 employees strive toward that vision every day. Our employees are proud to work for the only faith-based, nonprofit, locally owned health system in Kansas City. Joining Saint Luke’s means joining a team of exceptional professionals who strive for excellence in patient care. Do the best work of your career within a highly diverse and inclusive workspace where all voices matter.
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