General Description: The Supv Optical Shop oversees operations and daily management within the Optical Shop including managing staff and budgets, ensuring policies and procedures are followed, preparing reports, and addressing complex patient scenarios.
Essential Responsibilities:
Responsibilities listed in this section are core to the position. Inability to perform these responsibilities, with or without an accommodation, may result in disqualification from the position.
Oversee operations and daily management at the Optical Shop.
Handle all inventory and meet with sales reps to order inventory.
Work with the Optical Director to set sales goals for the Opticians.
Manage staff of Opticians to ensure that duties are being executed per expectations. This includes holding staff accountable when expectations are not being met.
Meet with staff periodically to review performance and provide feedback for improvement opportunities.
Hire and train staff members when new positions arise.
Work with the Optical Director to ensure the best products and best service are provided to patients.
Work with the Lab Manager to ensure the lab times are efficient.
Work with the Optical Director to set yearly budget goals.
Ensure the Optical Shop is kept tidy and kept up to retail standards.
Prepare monthly optical reports.
Attend monthly meetings with the Lab Manager and Optical Director.
Address patient issues in a professional manner and issue refunds when needed.
Ensure that all policies and procedures are being followed.
General Responsibilities:
Performs other duties as assigned.
Minimum Qualifications:
Education: Associate's Degree required.
Experience: One year of demonstrated leadership experience required.
License(s)/Certification(s)/Registration(s) Required: Certification through the American Board of Opticianry required.
Knowledge, Skills and Abilities:
Knowledge of management and organizational processes and policies.
Ability to plan, organize, direct, and schedule employees.
Ability to train and mentor other personnel.
Excellent verbal and written communication skills.
Proficient with the use of Microsoft Office tools.