Supervisor-Meter Reading and Revenue Protection

What is a Supervisor of Meter Reading & Revenue Protection?

The Supervisor of Meter Reading and Revenue Protection oversees their designated classified and contractor workforce and promotes the highest level of customer service and customer satisfaction by assuring meters are read, probed or electronically interrogated, and that special reads dispatch orders are completed accurately and on schedule.  

What does a Supervisor of Meter Reading & Revenue Protection do?

Primary Duties:

• Plans, schedules, coordinates, supervises and directs activities, safety, and functions of contractor meter readers and meter reader employees

• Collaborates with and develops good working relationships with internal stakeholder departments to maintain high levels of meter reading customer service and billing accuracy

• Provides operational control and utilization of Itron FCS and meter reading technology

• Assists with the deployment of technology and support of software; testing and installation, maintenance, upgrades, new meters, collection of data and time sensitive distribution of internal/external reports

• Provides appropriate contractor oversight and control in assigned area of responsibility by assuring appropriate use of company assets including controlling of costs, budget items, personal direct and indirect leadership, and fulfillment of organizational and personal goals and objectives

• Assists with a range of operations functions, including providing support to the Collections team

• Provides technical support, training and supervision for field personnel assigned to the department

• Responds to after-hours emergencies for gas odor calls and electric emergencies as a Supervisor-on-Call (when qualified and trained) and provides support for storm restoration efforts as needed

Secondary Duties:

• Oversees safety awareness and employee safety education

• Controls, investigates, and concludes all reports of theft of service

• Assures the safekeeping and proper recording of all customer keys weekly

• Monitors and controls budget allowances for payroll (overtime), materials and supplies and purchases

• Supervisory and technical oversight of the various technology systems within the department including, but not limited to, the FCS Meter Reading System, MDC Mobile Data Collector and AMI

• Coordinates and collaborates daily with other department supervision to make safe, remove or replace damaged and/or abandoned metering installations

• Conducts monthly reviews of individual productivity as compared to metric goals and addresses any performance issues immediately

What does it take to be a Supervisor of Meter Reading & Revenue Protection?

Required:

• Associate’s degree in Business, Computer Science, Finance, Information Systems or a related field and 3 years of related work experience in customer service, technical role, operations, management or business role/function. In lieu of an associate’s degree, a high school diploma or equivalent and at least 5 years of related work experience in customer service, technical role, operations, management or business role/function

• Proficiency with Microsoft Office Suite (e.g. Word, Excel, PowerPoint) and the ability to learn new computer software programs quickly

• Excellent interpersonal, verbal and written communication skills

• Ability to develop, schedule and coordinate training for contractors and/or employees and manage multiple projects daily; strong organization and planning skills

• Ability to analyze individual and team performance, make recommendations to management personnel, and implement productivity improvements

• Ability to multitask, juggle priorities, handle difficult situations, and use good judgment 

• Must demonstrate a high level of enthusiasm and willingness to learn, promote a strong work ethic, and be committed to a positive customer service approach

• Must be willing to respond to requests to work outside of normal work hours

• Valid driver’s license

Preferred:

• Bachelor’s degree in Business, Computer Science, Finance, Information Systems or a relevant field

• Experience and/or interest in the electric and gas utility industry

• Supervisory experience and/or experience directing logistical or field work

• SAP experience

Applications will be accepted until May 20, 2026

Pay range: $93,200- $130,400

Please go to https://www.cenhud.com/employment. Click the “Search Career Opportunities” button. Follow the directions to submit an application and upload your resume for the desired position.

Applications sent via e-mail and US Mail will not be accepted.  No phone calls or agencies, please.  All replies will be held in strict confidence.

All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, creed, color, ethnicity, arrest or conviction record, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, citizenship, genetic information, familial status, marital status, pregnancy-related condition, domestic violence victim status, veteran or military status, or any other characteristic protected by federal, state or local laws. Central Hudson Gas & Electric Corporation takes affirmative action in support of its policy to employ and advance employment in individuals who are protected veterans and individuals with disabilities.

VEVRAA FEDERAL CONTRACTOR