Supervisor, Lab Outpatient Phlebotomy

Hourly Pay Range:

$24.86 - $37.29 - The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors.

Position Highlights:

• Position: Supervisor, Lab Outpatient Phlebotomy
• Location: Elmhurst Hospital 155 E. Brush Hill Road Elmhurst, IL.
• Full Time 1.0 FTE
• Hours: 8am-4:30pm

A Brief Overview:
Under administrative direction, the supervisor assumes responsibility for overseeing the operation of the Outpatient Phlebotomy Services at the Hospital and Outpatient sites with the goal of providing consistent, patient focused service to our patients. The supervisor is responsible for staff training and competency, problem resolution, and to ensure exceptional customer service standards are maintained on a consistent basis.

What you will do:

• Knowledge and compliance with Federal, State and local laws that apply to the job's area of responsibility.
• Ongoing growth and development from participation in events such as workshops, in-service programs and departmental meetings.
• Follows all Infection Control and safety-related policies and procedures and uses appropriate PPE.
• Completes competency and work-related assignments within the established timeframe.
• Completes performance self-evaluations and all related documentation in a thorough manner within the expected timeframe.
• Customer Support - Provide a number of services which enable testing and enhance the patient experience.
• Specimen Collection: Collects patient specimens from both inpatients and outpatients in accordance with test requirements and in a manner which is appropriate for the age and/or specific patient population served.
• Specimen Processing: Prepares patient specimens for testing including centrifuging, separating, storing, packaging and arranging for transport to alternate locations. .
• Computer Support: Performs a variety of functions within Lab and Hospital information systems to facilitate laboratory testing, manage billing and reporting of results.
• Results/Information Reporting: Generates and distributes inpatient and outpatient results
• Performs a variety of waived testing procedures and assists with special procedures in accordance to policies and procedures
• Provide technical and supplemental computer training for new and existing staff.
• Under the direction of the Phlebotomy Manager, collect and report section-specific statistics monthly by delineated deadlines.
• Oversee the training of phlebotomy students and ensure learning objectives and competency are achieved.
• At the request of the Phlebotomy Manager, provide technical input into development of department policies and procedures.
• Triage phlebotomy requests that may be beyond standard services. Carry a pager to ensure that issues can be readily resolved.
• Ensure adequate inventory of supplies to enable business needs.
• In conjunction with the Phlebotomy Manager, schedule staff to provide appropriate coverage for expected workflow.
• Sign off employee worked and benefit hours in API, as assigned. Review unscheduled absences, late arrivals and document same.
• Assist in recruiting efforts such as selecting and interviewing candidates for phlebotomy positions.
• Assist with orientation of new hires to department and facility. Ensure corporate new hire expectations are achieved by attendance at New Employee Orientation or on-line training and completion of department onboarding procedures.
• Assist with documentation of staff competency during introductory period, twice during the initial year of employment and annually thereafter, including age specific competencies.
• In conjunction with the Phlebotomy Manager, write and deliver employee introductory, interim (if required) and annual performance appraisals.
• Travel to PSC sites on a daily basis to ensure compliance with all policies and procedures as well as employee competency.
• In conjunction with the Phlebotomy Manager, identify employee opportunities for improvement and follow up with appropriate performance improvement or corrective action.
• Identify problematic patterns or trends in employee behavior, keep Manager appraised and write and deliver corrective action in conjunction with the Manager.
• In conjunction with the Phlebotomy Manager, coach, mentor and encourage staff to provide services in a manner which assures patient loyalty. Observe phlebotomist/patient/staff interactions and intercede and coach as appropriate to effect optimal service.
• Ensure employee engagement by promoting staff achievements. Make use of Service Values Awards and Loyalty Leader Awards as indicated.
• Under the direction of the Manager, Phlebotomy Services, collect data and prepare submission report for all PI indicators related to OPL operations monthly by established deadline.
• In conjunction with Manager Phlebotomy Services, handle all patient, physician and other customer complaints, research and respond to ensure a satisfactory resolution. Enable service recovery measures when appropriate.
• Report complaints as a part of monthly PI and direct systematic issues to Manager, Phlebotomy Services.
• In conjunction with the Phlebotomy Manager, review incident reports related to area of service and initiate corrective actions as appropriate. Refer any major incidents or systematic issues to the Lab Support Quality and Education Manager.
• Ensure monthly Point of Service surveys for all sites are distributed, collected and submitted as per schedule.
• Identify performance improvement opportunities to ensure quality outcomes and optimal customer loyalty.
• Serve as the primary conduit of information from Phlebotomy Management to employees and vice versa.
• Ensure communications are received and understood.
• Hold staff meetings at least once per month with documented minutes and review by employees.
• Identify problematic trends in expenses, supplies, services and provide suggestions for potential resolution.
• Look for opportunities to reduce costs for personnel and supply/service expense where appropriate.
• At the request of the Phlebotomy Manager or Lab Management, assist with or make recommendations on proposals to support new programs or services related to area of responsibility.
• Function as the subject matter expert in compliance and ensure all staff members are knowledgeable about policies and procedures related to Corporate Compliance.
• Ensure employees follow correct procedures for processing patients in Epic to ensure bills can be appropriately processed.
• Ensure employees know the appropriate individuals to whom compliance concerns can be addressed.

What you will need:

• Bachelors Degree Required
• 5+ Years 5 years of documented Phlebotomy experience required. Recent experience in pediatric and geriatric phlebotomy required. Prior personnel management experience strongly preferred.
• Requires strong interpersonal and communication skills.
• Ability to diplomatically communicate policies, procedures and customer service expectations.
• Must have experience with a variety of Lab and Hospital Information Systems or Electronic Medical Records.
• Proficiency with Windows and Microsoft Office Software.
• Must be detail oriented and able to work under pressure.
• Must be able to identify and resolve issues with patients and staff effectively.
• Must demonstrate proven leadership skills and the ability to create and foster a strong team working environment.
• Must demonstrate technical competency in phlebotomy collection procedures.
• Associate or Bachelor's degree in biological science or medical technology, business management, computer science or equivalent. Required And
• Preferred: PBT(ASCP), MLT (ASCP), Certified Medical Assistant or equivalent
  Required: CPR/BLS (Basic Life Support) for the Healthcare Provider Required
   

Benefits:  (For full-time or part-time positions):

• Opportunity for annual increases based on performance
• Career Pathways to Promote Professional Growth and Development
• Various Medical, Dental, and Vision options
• Tuition Reimbursement
• Free Parking at designated locations
• Wellness Program Savings Plan
• Health Savings Account Options
• Retirement Options with Company Match
• Paid Time Off
• Community Involvement Opportunities

Endeavor Health is a fully integrated healthcare delivery system committed to providing access to quality, vibrant, community-connected care, serving an area of more than 4.2 million residents across six northeast Illinois counties. Our more than 25,000 team members and more than 6,000 physicians aim to deliver transformative patient experiences and expert care close to home across more than 300 ambulatory locations and eight acute care hospitals – Edward (Naperville), Elmhurst, Evanston, Glenbrook (Glenview), Highland Park, Northwest Community (Arlington Heights) Skokie and Swedish (Chicago) – all recognized as Magnet hospitals for nursing excellence. For more information, visit www.endeavorhealth.org.  

When you work for Endeavor Health, you will be part of an organization that encourages its employees to achieve career goals and maximize their professional potential.

Please explore our website (www.endeavorhealth.org) to better understand how Endeavor Health delivers on its mission to “help everyone in our communities be their best”. 

Endeavor Health is committed to working with and providing reasonable accommodation to individuals with disabilities. Please refer to the main career page for more information.

Diversity, equity and inclusion is at the core of who we are; being there for our patients and each other with compassion, respect and empathy. We believe that our strength resides in our differences and in connecting our best to provide community-connected healthcare for all.

EOE: Race/Color/Sex/Sexual Orientation/ Gender Identity/Religion/National Origin/Disability/Vets, VEVRRA Federal Contractor.