Supervisor, Intake Operations- Evernorth

As the Supervisor of Intake Operations, you will guide a high‑performing team that supports patient access and operational excellence. You will oversee daily workflows, develop team capabilities, and ensure intake processes run smoothly, efficiently, and in alignment with organizational goals. Your leadership will help create a supportive, service‑focused environment that enhances the patient experience and strengthens overall performance.

Responsibilities

• Supervise daily intake operations by assigning tasks, supporting staff, monitoring outcomes, and reporting key updates to leadership.
• Maintain expertise across functional areas, including onboarding, insurance verification, authorization, patient advocacy, and support services.
• Develop work schedules, implement departmental guidelines, conduct staff meetings, and communicate updates related to processes and contracts.
• Lead recruitment, hiring, onboarding, training, and competency development to maintain a skilled and engaged workforce.
• Monitor team performance, provide coaching, conduct evaluations, and recommend corrective action when needed.
• Ensure productivity goals, regulatory requirements, and accreditation standards are consistently met.
• Serve as a resource for intake personnel, addressing questions and supporting problem resolution.
• Model organizational competencies and behaviors in all interactions and leadership activities.

Required Qualifications

• Experience in intake operations, healthcare administration, or related supervisory roles.
• Strong leadership, communication, and organizational skills.
• Ability to manage multiple priorities and support team success in a fast‑paced environment.
• Proficiency with Microsoft Office and related workflow systems.

Preferred Qualifications

• Healthcare or pharmacy operations experience.
• Experience with accreditation standards and process improvement initiatives.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an annual salary of 60,300 - 100,500 USD / yearly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, click here.

About The Cigna Group

Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.