Supervisor Guest Relations - Atrium Health's Carolinas Medical Center FT

11611 Carolinas Medical Center - Guest Services

Full time

Yes

40

Full Time - Days Vary

Pay Range

$26.55 - $39.85

Essential Functions

• Supervises and coordinates the daily operations of the department.

• Acts as a professional role model to promote and resolve the needs of the patient, family and visitors in a caring, sensitive and responsive environment.

• Assists with orientation, scheduling training, and daily supervision of the Guest Relations Representative and Specialist staff.

• Acts as a resource to the Guest Relations Representatives and Specialists to secure appropriate referrals, solutions and services to meet the identified needs; these services may include services required under the Americans with Disabilities Act and Title VI.

• Assists the Guest Relations Manager by monitoring the department budget to include expenses and payroll to ensure departmental performance and productivity goals are achieved.

• Assists the Guest Relations Manager during periods of internal and external disasters, by leading the Guest Relations staff to assist in offering emergency care and comfort measures to the hospital and community as needed.

• Works closely with the management team to develop and implement inter-departmental programs for enhanced customer satisfaction.

• Assists with the education and implementation of all Joint Commission, DHSR, Health Department, System, Medical Center and departmental standards as they apply to the Guest Relations Program including personnel files, annual in-service education and training, reports and documentation.

• Assists with surveys, visits and inquiries. Participates as an interdepartmental/intradepartmental liaison, serving on hospital and community committees to promote the satisfaction of the patient, family and visitors and quality assurance.

• Responsible to promote a safe environment and perform all work related responsibilities in a safe manner.

Physical Requirements
Work requires walking, sitting, lifting and reaching. May come in contact with patients, families and their personal belongings including those contaminated with infectious and blood-borne pathogens. Must lift a minimum of 50-lbs. for moving and lifting patients in/out of wheelchairs. Must have the ability to clearly communicate in English. Intact sense of sight and hearing is required.

Educational Experience
High School diploma or equivalent required. Bachelor's degree preferred. Experience in healthcare and/or customer service preferred. Equivalent combination of education and experience will be considered. Minimum of one year supervisory experience in the healthcare setting, customer service or social sciences preferred. Equivalent experience will be considered on a case-by-case basis. Certified Notary Public required.

Our Commitment to You:

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

Compensation

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
• Premium pay such as shift, on call, and more based on a teammate's job
• Incentive pay for select positions
• Opportunity for annual increases based on performance

Benefits and more

• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program