Department:
Status:
Benefits Eligible:
Hours Per Week:
Schedule Details/Additional Information:
Monday - Friday (8am-430pm) Remote Position overseeing the Financial Clearance Department (Financial Assessments and Hardship Program). Estimates not in job tasks.
Pay Range
$28.05 - $42.10Major Responsibilities:
Supervise the daily activities of the pre-Arrival estimates team to ensure accurate and timely preparation of estimates.
Ensure all team members and estimate related processes comply with regulatory requirements, including pricing transparency laws and patient privacy standards.
Gather and assess customer feedback to enhance our processes and provide suitable resolution recommendations as necessary. Coordinate with various stakeholders to ensure issues are resolved effectively.
Develops and implements process improvements and effectively manages change to ensure departmental objectives are met. Assists in the development and maintenance of estimation productivity and management reporting tools. Monitors work queues and call queues to track quality data, evaluating service levels according to established metrics.
Provide ongoing education to teammates as new data or pre-service applications and processes are implemented.
Participates in data review efforts to identify gaps and maximize the pre-service estimation processes, applications, cost savings and revenue-producing capabilities.
Collaborates with workforce and operations analysts to problem-solve and respond to system operation and data reporting issues, involving leadership when appropriate.
Performs human resources responsibilities for teammates which includes coaching on performance, completes performance reviews and overall teammates morale. Recommends hiring, compensation changes, promotions, corrective action decisions, and terminations.
Responsible for understanding and adhering to the organization's Code of Ethical Conduct and for ensuring that personal actions, and the actions of employees supervised, comply with the policies, regulations and laws applicable to the organization's business.
Licensure, Registration, and/or Certification Required:
None required.
Education Required:
High School Diploma
Experience Required:
Typically, requires 3 years of experience in facility registration, bill and payer follow up, pre-service registration and authorization
Knowledge, Skills & Abilities Required:
Proven ability to effectively network and problem solve for internal and external customers.
Previous health care or pre-service experience.
Solid understanding of the health care industry and pre-service applications.
Demonstrated effective interpersonal, organizational and decision-making skills.
Must have a strong customer service orientation and a creative, positive, sales-oriented approach.
Team player, facilitator and risk-taker.
Advanced computer skills and knowledge.
Physical Requirements and Working Conditions:
This position requires travel, therefore, will be exposed to weather and road conditions.
Operates all equipment necessary to perform the job.
Exposed to a normal office environment.
Occasionally lifts up to 20lbs
DISCLAIMER
All responsibilities and requirements are subject to possible modification to reasonably accommodate individuals with disabilities.
This job description in no way states or implies that these are the only responsibilities to be performed by an employee occupying this job or position. Employees must follow any other job-related instructions and perform any other job-related duties requested by their leaders.
Our Commitment to You:
Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:
Compensation
Benefits and more
About Advocate Health
Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.