Supervisor Customer Advocacy

Meet the team: We are looking for a Supervisor Customer Advocacy who will be responsible for the supervision of the complaint processing team and complaint processing systems within the framework of established policies, procedures, and compliance requirements. You will be responsible for the maintenance and monitoring of a variety of cGMP documentation including complaint files, complaint processing system, investigations and closure, corrective action, and preventive actions (CAPA), product investigations and maintenance of other related quality system records as required.

Where you come in:

• Directly supervise Complaint Specialists, ensuring adherence to organizational policies and relevant regulations.
• Conduct interviews, oversee hiring and training processes, and delegate tasks effectively.
• Address complaints and resolve issues promptly while assessing team performance and providing constructive feedback.
• Motivate team members to pursue professional development opportunities and foster employee engagement.
• Manage the overall direction, coordination, and evaluation of the department.
• Provide direct supervision to individual contributors and offer support to matrix reports.
• Act as an advisor to units or subunits, actively intervening when necessary to meet deadlines and resolve challenges.

What makes you successful:

• Proficient in verbal, listening, and written communication, with a demonstrated track record of effectiveness.
• Seasoned in Quality Assurance practices, bringing valuable experience to the role.
• Extensive background in training and mentoring staff, coupled with expertise in designing and implementing training programs.
• Capable of managing global complaint handling, device reporting, and product return processes, including thorough investigation and implementation of corrective actions.
• Possess strong proficiency in computer databases, enhancing efficiency and accuracy in data management tasks.

What you’ll get:

• A front row seat to life changing CGM technology. Learn about our brave #dexcomwarriors community.
• A full and comprehensive benefits program.
• Growth opportunities on a global scale.
• Access to career development through in-house learning programs and/or qualified tuition reimbursement.
• An exciting and innovative, industry-leading organization committed to our employees, customers, and the communities we serve.